Microsoft Xbox privacy settings not working or inaccessible for some

Microsoft Xbox online safety and privacy settings allows users to control who can see their profile details and how other users can interact with it.

Users can choose what information is displayed in their online status, and who can send them messages and friend requests. Users can also control how their gameplay data is shared.

However, lately multiple users say they are unable to access Microsoft Xbox online safety and privacy settings page (1,2,3,4,5,6,7,8,9).

Some users say that they were having issues accessing multiplayer aspect of various games. Their account is restricted even though they are adults.

So, in order to change their privacy settings, they visit the official website. However, they are greeted with a ‘We are sorry, the page you requested cannot be found’ error message.

As a result of this ongoing privacy setting issue, a considerable number of players are unable to enjoy multiplayer experiences with their friends.

This is particularly true for PC players who rely on the Xbox Game Pass and do not have access to an Xbox console.

@XboxSupport Why do I get “We are sorry, the page you requested cannot be found.” when I try to change privacy settings in xbox web page? I have adult account
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Xbox Privacy Not Working. When I were to click on privacy & online safety, it would bring up We are sorry, the page you requested cannot be found.
Source

Troubleshooting methods, such as restarting PC, trying different browsers, and even using a VPN, have all proven to be ineffective so far.

Fortunately, we have come across a potential workaround that has worked for some. All you need to do is install Xbox Family app and then change this setting:

The inability to access crucial settings and features has caused frustration and disappointment among the community.

We encourage affected users to try the suggested workaround and share their experiences with us in the comments section below.

Note: We have more such stories in our dedicated Gaming Section, so be sure to follow them as well.

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