Madden 24 players not getting 50% discount as compensation for server issues; disappearing for others

Here’s the crux of the article in video form:

EA Sports encountered a significant setback when a server issue led to the loss of numerous Madden NFL 23 Franchise mode saves. Despite their efforts to recover the lost data, a large portion of the saves could not be retrieved.

To address the situation, EA Sports attempted to compensate affected players by offering a 50% discount on the purchase of Madden NFL 24.

However, players have reported various issues with receiving and utilizing the promised discount, leading to frustration and disappointment among the Madden community (1,2,3,4,5).

In an email sent out by EA Sports, they detailed the circumstances that led to the server issue and announced the compensation plan for those who lost their Franchise mode saves.

The offer involved a 50% discount on the purchase of Madden NFL 24 for all players who experienced save losses. But the effectiveness of this compensation offer has been called into question.

Some players report that they are not receiving the discount email despite the fact they had the issue and are entitled to it because their friends in the same league received it.

@EAHelp what are the people supposed to do who bought Madden 23 had their leagues get deleted due the errors with our files. I had 3 leagues that had to be restarted because of this and I haven’t received my discount code or beta code while most of the users in my leagues have
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@MaddenNFLDirect I got screwed all year and didn’t even get the homepage discount for madden 24. My buddy didn’t have any glitches or anything and got the discount. Wth?
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Others did receive the discount offer initially, but they encountered a separate issue when the discount suddenly disappeared from the main menu of the game (1,2).

On Thursday I saw a promotion saying that I could buy Madden 24 deluxe edition for 50% off from the main menu inside Madden 23. Now it is Saturday and the promotion is gone. I was wondering where it went because it just disappeared from me
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This unexpected removal of the discount left players puzzled and uncertain about whether they would still be able to take advantage of the compensation offer.

Another group of players has encountered difficulties redeeming the discount due to switching consoles or platforms since the time they played Madden NFL 23.

These players have played the game on a different console last year but have now transitioned to a PC or a different console altogether.

Unfortunately, the discount offer has been tied to the original console on which the claim was made, making it effectively useless for those who no longer have access to that console.

The issues surrounding the compensation offer have resulted in growing frustration and disappointment among players.

They were hopeful that EA Sports would provide a fair resolution to the loss of their saves, but the problems encountered with the discount offer have further exacerbated their negative feelings.

EA Sports must acknowledge the grievances of the players and take swift action to address their concerns.

Note: We have more such stories in our dedicated gaming section, so make sure to follow them as well.

Featured image source: Madden 24.

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