iOS 17 'Contact Poster' feature not working or showing gray screen on calls? Try these potential fixes

Here’s the crux of the article in video form:

Some iOS 17 users have lately been experiencing an issue where the Contact Poster feature is not working or is showing a gray screen on calls.

Apple recently introduced the ‘Contact Poster’ feature in the latest iOS. It allows one to customize the appearance of their contact card that displays while calling someone.

In addition to this, one can also share their contact poster with others with the help of the NameDrop feature.

However, by looking at the reports (1,2,3,4,5,6,7,8,9,10), it appears that multiple iOS 17 users are unable to use the new feature. As per the claims, the poster does not appear during calls despite being set up correctly.

Even though the poster shows up like it should, it fails to display on other smartphones. And surprisingly, this also happens when they utilize the feature on devices upgraded to the latest iOS.

Some allege that contact cards cannot be shared properly if the recipient already has their contact information.

They also claim that you need to delete each other’s contacts and then share the information to make the poster appear correctly.

However, to rub salt in the wounds, a poster created and shared from a newer iPhone keeps getting deleted on the old ones.

One of those impacted says that the poster they prepared using an iPhone 12 displays normally on an iPhone 14. Although the one they created and shared with the iPhone 14 deletes itself when they click on the ‘done button’.

Is only me that my contact poster doesn’t work? When in calling to someone it doesn’t show my poster , why is that? Any solution? #ios17 #applehelp #iphone
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They assert that only a small circular image remains after hitting it. Also, they have to create a new poster for the other user.

A few contend that the call screen and buttons switch while trying to set a poster for callers. People are also upset as they are encountering difficulties while trying to update an old contact card.

They allegedly have to make a contact poster for it. However, the poster randomly blurs the top half of the photo, and it cannot be re-focused on the person’s face.

Is it just me or do contact posters not work for anyone at the moment?
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Users also complain that a gray screen appears while calling contacts that don’t have a poster.

Fortunately, we have come across some workarounds that might help solve your problem. Firstly, it is recommended that you delete the old contact information from both phones and then share the new posters with each other.

For more information on adding or editing a contact on your device, head here.

If this doesn’t work for you, then call each other to make the poster appear on your phones. Those who are unable to activate the feature can also try following the steps mentioned below.

Having said that, we will keep tabs on this issue and update this article to reflect the latest developments.

Note: You can check out more such stories in the Apple Section of our website.

Featured image source: Apple iOS 17.

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