[Updated] Hulu app throwing 'Connection Disconnected' error on some Vizio devices acknowledged

New updates are being added at the bottom of this story…….

Original story (published on September 20, 2021) follows:

Hulu subscribers have been running into various issues lately, irrespective of the platform. We’ve been keeping track of such problems in our dedicated bug tracker that you can check out here.

That said, many users are now troubled with yet another issue that seems to have popped up out of the blue.

According to a flood of reports on Twitter, Hulu subscribers are getting a ‘Connection Disconnected’ error message when trying to watch content.

Really trying to figure out what the issue is with @hulu and my Vizio TV. 4 nights and my TV won’t open the hulu app. What’s the problem?? (Source)

This has been happening on my Vizio M422i-B1 for the last three days, but the app still works on my PlayStation 3. (Source)

@hulu My hulu app says that I am not connected. I am connected and Amazon and Netflix work fine. I have an older Vizio and am unable to update. (Source)

As you may have noticed from the reports, and well, the title, this ‘Connection Disconnected’ message seems to be affecting mostly those users with Vizio devices.

Making matters worse, the problem has been around for a few days already but there’s still no fix for it. Hence, this has left users with only one choice, and that is to bring this to the attention of Hulu and Vizio.

Fortunately, the support teams from the two companies didn’t take all that long to respond to user complaints.

Hulu claims that they are aware of the ‘Connection Disconnection’ problem with some Vizio devices and are working on a fix.

We’re aware of this behavior occurring on some Vizio devices. Please reach out here: https://hulu.tv/ContactSupport- by following the prompts so we can grab a few pieces of info that will help us get to the bottom of this ASAP. (Source)

Vizio support on the other hand has been responding to user complaints by claiming that the problem affects multiple manufacturers and devices with the Hulu application.

Hi there! This is not a VIZIO issue and affects multiple manufacturers and devices with the Hulu application. You can contact Hulu Support to better assist you. (Source)

While we haven’t come across enough evidence to support Vizio’s claims, we cannot dismiss the same. That said, neither of the two companies have shared an ETA for a resolution.

In the meantime, you can try out some generic troubleshooting steps such as rebooting the device or restarting your Wi-Fi router.

As usual, we’ll post an update if and when there are any further developments regarding the problem.

04:27 pm (IST): In a recent response to a user’s complaint regarding the issue, Hulu support claimed they don’t have an ETA for a fix, however, the “right teams” are working to get to the bottom of the issue.

Although we don’t have an ETA to provide at this time, we assure you we’ve got all the right teams working to get to the bottom of this. (Source)

04:27 pm (IST): In case you’ve got an older Vizio TV on which you’re getting the ‘Connection Disconnected’ error, you may have run out of luck as Hulu support has confirmed that they have had to “let some devices go” in an effort to provide viewers the best experience.

In an effort to provide viewers the best experience possible, we’ve had to let some devices go. We’d love for you to continue streaming with us on any of our supported devices: https://hulu.tv/Devices-. (Source)

This means that you won’t be able to access Hulu anymore on devices that are no longer supported.

Thanks for the heads up, Ryan!

Featured image source: Vizio

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