While there are multiple issues plaguing Backup and Sync – the common client of Google Drive and Google Photos – new ones keep showing up every now and then. One such problem has recently got confirmation from Google, viz. the client fails to sync the folders/flies kept in C Drive’s AppData folders to cloud.

Just in case you aren’t aware, AppData is a user-specific hidden folder used by Windows applications to store their data/settings. What’s being reported by Backup and Sync users is that when the destination folder (say, C:\Users\USERNAME\AppData\Roaming) is synced, the client reflects that the folder has been synced (displays a green tick on the main folder), but when checked on cloud, it only shows the parent folder without any content.

Here’s how one of the affected users explains the issue:

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The following user shared image clearly shows the use case in question:

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While the problem was reported back in September 2017, it got acknowledged recently. Google employee Rishi confirmed the aforementioned issue, further filing a bug report.

Thanks for raising this issue. I’ve filed a bug with the team

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It’s good that the problem has been successfully brought into Google’s attention, but sadly, there’s no information as to how long will it take for the company to fix it. We hope they do it sooner than later. Rest, we suggest you to stay tuned for all related developments on the matter in question.

Stay connected with us on Twitter (@PiunikaWeb) to hear about all related developments as and when they occur

Dr. Aparajita Sharma
1227 Posts

Currently, I am pursuing Ph.D (Psychology), and have been teaching the same for past four years. Coming to PiunikaWeb, I know it was a complete switch over, but the idea was appealing enough to put in all the effort it called for. My work primarily involves research. Oh, and yes, some of the photographs you see here are clicked by me. Overall, I am enjoying whatever I am doing, and hoping you’ll also feel the same reading all my articles. You can find me on LinkedIN.

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