British Gas website & app down or not working? You're not alone

British Gas, a prominent name in the energy and home service providers sector, offers an online platform that enables its customers to manage their accounts, make payments, and seek support.

However, recent disruptions in their website and app have left users frustrated and inconvenienced.

British Gas customers have been grappling with a major setback as website and app appears to be down or not working (1,2,3,4,5).

One of the most pressing issue users are encountering is the inability to top up their accounts or make bill payments through the website or app.

This means a disruption in their energy and gas supply, leaving them anxious about their daily routines. The frustration is palpable, as they express their disappointment on various social media platforms.

Another critical problem stemming from the outage is the hindrance in contacting customer support for electricity-related concerns.

Users facing electricity outages or related emergencies are finding themselves stranded without a quick channel to seek assistance.

Any update? I work from home and need to top up my meter! Been trying all morning.
Source

@BritishGas Did someone not pay the electricity bill your app and website are down. I have no electricity or gas
Source

In the midst of this turmoil, British Gas support has acknowledged the issue. However, there is no ETA for the releasing the fix.

We hope British Gas sorts this situation out soon as this outage is affecting basic amenities for some users.

That said, we will keep an eye out on the latest developments and update this article accordingly. So, stay tuned.

Developing…

Note: We have more such stories in our dedicated outage section, so be sure to follow them as well.

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