[Updated] Breezeline (Atlantic Broadband) internet down or not working? You're not alone

New updates are being added at the bottom of this story…….

Original story (published on May 12, 2022) follows:

Formerly known as Atlantic Broadband, Breezeline is an internet service provider that operates under Cogeco Communications.

Apart from broadband, it offers TV and phone services using a combination of coaxial cable and fiber to the premises network. Currently, Breezeline operates in 12 states and has more than 700,000 broadband subscribers as of 2021.

Cogeco Communications said they will slowly integrate the company’s Columbus and Cleveland operations under the Breezeline name by summer 2022.

That said, Breezeline users are now reporting that the service is down. Many are expressing their frustration on social media platforms like Twitter.

Down detector – a popular service that gives information about live outages – has several reports indicating that Breezeline internet is indeed down or not working for some.

Below is a screenshot of the outage map showing the most recent areas in the US where Breezeline users have complained about the outage.

@breezeline Over 1 hour on gol, 30m in the chat and out of internet service. No response in either of you communications channels.
(Source)

@breezeline No internet for 1 hour. I’m in Miami Beach. 33139. is it only me??
(Source)

While Breezeline acknowledged internet service is down in the Miami Beach area, their website indicates that everything is working as intended. Also, there is no ETA of when the service will be restored.

Area outage, No ETR they are working to restore
(Source)

We hope Breezeline soon fixes connectivity issues so people can use the service once again.

As always, we will be keeping tabs on the matter and update this space as and when we come across more information so stay tuned to PiunikaWeb.

05:10 pm (IST): Many users have taken to Downdetector to report that Atlantic Broadband is currently down or not working for them.

08:56 am (IST): Breezeline team has not yet acknowledged the issue. Instead, they are responding to reports saying that they will follow up on the situation.

Hello there, We are very sorry for the inconvenience that it caused you and thank you for bringing this to our attention. Reassure them that we will follow this up with the team. If you still need assistance, please use the link https://breezeline.com/contact-us of that website. Thank you.
Source

07:39 pm (IST): It appears that the recent issue with Breezeline has now been resolved as we haven’t come across any fresh reports on Downdetector.

09:37 am (IST): Breezline support has confirmed that there was a massive outage (1, 2) as their fiber cables were damaged.

However, the service has now been restored for the majority of users and they are working to resolve it completely.

Service has been restored for most customers impacted by damage to our fiber facilities today. Technicians continue to work to restore services for remaining customers in affected areas & we expect services to be restored by tomorrow morning. Thank you for your patience. (Source)

11:21 am (IST): Fresh user reports (1, 2, 3, 4) indicate that Breezeline is currently down or not working for a section of users.

06:00 pm (IST): Lack of reports now indicate that the recent outage with Breezeline has now been resolved.

Note: We have more such stories in our dedicated Outage Section so be sure to follow them as well.

Featured image source: Twitter

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