[Updated] Amazon Smart Thermostat voice commands not working or saying 'doesn't support that' issue under investigation

New updates are being added at the bottom of this story…….

Original story (published on August 25, 2022) follows:

The Amazon Smart Thermostat is a device that allows its users to schedule when their heat or cooling turns on, and adjust the temperature of their home from anywhere.

It uses Wi-Fi to connect with an Alexa app on your mobile phone from where you can control the Thermostat’s functions.

According to multiple reports, Amazon Smart Thermostat users are facing an issue where the voice commands are not working on the device (1,2,3,4,5).

This issue starts when one uses an Alexa voice command to instruct the thermostat to set temperature. But instead, it replies back saying ‘Thermostat doesn’t support that’.

Due to this, those affected have to change the temperature manually on the Thermostat or via the Alexa app using touch commands.

Also, when users try to set up a schedule, they get 3 dots scrolling along the bottom of the screen and the scheduling fails. It happens no matter what day they select.

This has been really inconvenient for all Amazon Smart Thermostat users as they are unable to use the basic functions of a smart device.

I can not control my amazon thermostat via voice commands with my Echo or Smartphone. I have removed and re-joined my thermostat with no changes. I also deleted and reloaded the Alexa app on my phone. I can control the thermostat manually and via the smart phone using touch commands.
Source

I can not control my amazon thermostat via voice commands with my Echo or Smartphone. I have removed and re-joined my thermostat with no changes. I also deleted and reloaded the Alexa app on my phone. I can control the thermostat manually and via the smart phone using touch commands.
Source

Some have tried basic troubleshooting methods like factory resetting the device, reinstalling the Alexa app, and renaming and removing the Smart Thermostat but the issue still persists.

As it turns out, an Amazon staff member on the official forum has acknowledged this issue and said a fix is underway. But there is no timeframe of when the problem will be resolved.

That being said, stay tuned to PiunikaWeb to know if and when there are any further developments regarding the issue.

06:26 pm (IST): An Amazon staff member has confirmed that they have released an update to resolve Smart Thermostat voice commands issue.

Note: We have more such stories in our dedicated Smart Home section so be sure to follow them as well.

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