[Updated] Amazon no longer accepting HSA/FSA cards? Here's what we know

Here’s the crux of the article in video form:

New updates are being added at the bottom of this story…….

Original story (published on June 14, 2023) follows:

Flexible spending accounts (FSAs) and health savings accounts (HSAs) are valuable financial tools that allow individuals to set aside pre-tax money to pay for eligible medical expenses.

These accounts provide users with a convenient way to manage healthcare costs and make purchases for medical necessities.

Amazon, being one of the largest online retailers in the world, has been known to accept HSA/FSA cards as a payment method for eligible items.

However, recent reports from users suggest that Amazon is no longer accepting these HSA/FSA cards, causing confusion and frustration among customers(1,2,3,4).

Users have reported an issue with the HSA/FSA payment option. Specifically, they claim that the option appears greyed out, preventing them from selecting it as a payment method.

In addition to this issue, users have also noted that the ‘FSA Store’ page on Amazon is currently displaying an empty list.

The lack of available products on this page has limited the shopping options for users who rely on Amazon to purchase healthcare-related items.

This has caused frustration and inconvenience for several users who rely on these payment options to manage their healthcare expenses.

@AmazonHelp HSA/FSA tags aren’t showing up on my Amazon app. I am looking to purchase some things I typically purchase through Amazon with my HSA card. Is something wrong with the website?
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Amazon either broke their website or quietly decided to stop listing eligible FSA/HSA items and taking FSA cards? Seems like a really easy way to lose a bunch of money. @AmazonHelp @amazon
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Users who contacted FSA support were informed that the issue lies on the Amazon side:

My FSA card company says everything is fine and it’s an Amazon issue.
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FSA Guide is also suggesting that Amazon has temporarily disabled the acceptance of HSA/FSA cards as a payment method:

Given the widespread use of HSA/FSA cards and the popularity of Amazon as an online shopping destination, it is crucial for Amazon to address this issue promptly and provide clear communication to affected customers.

The inability to use HSA/FSA cards can significantly impact individuals who rely on these accounts for their medical expenses and create an inconvenience for those who prefer to shop on Amazon.

As users await a resolution, it is advisable to explore alternative options for purchasing items with HSA/FSA funds and to monitor updates regarding this topic on PiunikaWeb.

05:35 pm (IST): Apparently, Amazon support has acknowledged the issue and provided assurance that they are actively working on resolving it, but an ETA for the fix has not been provided yet.

I’ve been through like 10 agents on this topic since Saturday – 2 have told me the FSA thing is a known glitch they’re working on fixing.
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05:26 pm (IST): HSA/FSA card users are expressing their frustration that it’s been over a week since they can’t pay on Amazon, without an ETA for a fix yet (1, 2, 3).

05:01 pm (IST): According to some Amazon users, HSA/FSA cards can still be used on some products, but the available catalog has been severely reduced (1, 2, 3).

Note: We have more such stories in our dedicated Amazon section so be sure to follow them as well.

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