[Update: Server crash fixed] Canva down, not working, or throwing error? It's a known issue and fix is in works

New updates are being added at the bottom of this story…

Original story (published on May 18, 2021) follows:

Just in case you’re trying to get your head around why Canvaisn’t working for you, find solace in the fact that you aren’t the only one facing issues lately.

A quick look at micro-blogging site Twitter conveys there are many other affected by the same issue. As per reports, while some say the service isn’t working or broken for them, others say it throws an error.

For a quick glance, here’s how some of the complainants word the problem:

@canva
my dear sweethearts, what’s wrong with your servers today, I’m getting a 503 error when I try to get on the site.
source

well
@canva
being down is the straw on the camel for me today. Off to the toilets for a cry.
source

Hi, are you experiencing issues with the platform? Image search is not working for me. Already reset, log out, log in, etc
source

tried to search elements, and this notification keep showing up
source

Here’s what some users get to see:

Down detector – a popular service that gives information about live outages – also conveys that Canva is indeed going through a glitch.

Any official word on the matter? Yes, the service status page has acknowledged the issue as Error 500 when accessing Templates, Photos and Searching in the Editor:

Identified – The issue has been identified and we are working on implementing the fix as soon as possible.
May 18, 18:00 AEST
Update – We are continuing to investigate this issue.
May 18, 17:58 AEST
Update – We are continuing to investigate this issue.
May 18, 17:57 AEST
Update – We are continuing to investigate this issue.
May 18, 17:55 AEST
Investigating – We are currently investigating the issue and continuously working on resolving this as soon as possible.
May 18, 17:51 AEST

Rest assured, we’re keeping a continuous tab on all related developments, and will update this page with relevant info as and when we come across any. So in case you’re encountering the problem discussed here, stay hooked for updates.

12:25 pm (IST): Going by user reports on Twitter, the service is down and not working as of writing this. Following are some of the reports:

is canva down? hello? im editing
source

irst day of Mercury Retrograde in LIBRA and Canva is down hshshshsh pls this cannot be anymore real
source

08:35 pm (IST): Reports on Twitter (1,2,3,4) indicate that Canva is down and not working. Some users claim that they aren’t able to download images as they are greeted with an error.

11:35 pm (IST): The issue has been resolved as reports about the issue on Downdetector seem to have dropped to nil.

09:57 pm (IST): Some Canva users report an ‘internal server crash’ that prevents them from using the tool (1, 2). Canva devs are already looking into it.

11:30 pm (IST): Canva is once again available to its users as the reports related to the ‘internal server crash’ have stopped.

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