Netflix won’t let some users cancel membership as 'error 500' reports pile up

Netflix subscribers trying to close their accounts are running into a frustrating problem. A widespread technical glitch is preventing users from canceling their memberships, serving up a generic “Error Code NSES-500” or “Something went wrong” message instead.

The issue has been going on for a few days and is trapping customers who simply want to stop paying. Some users are getting nervous as their next billing dates approach, and the cancellation button remains broken.

Over on Reddit, frustration is boiling over. A highly upvoted thread in r/Anticonsumption shows a screenshot of the broken page. The OP noted they had been trying for days across multiple devices.

Another user in a separate post pointed out that the company has known about the problem for days, noting the delay is starting to look like a deliberate tactic to keep accounts active.

The problem is widespread enough that the main Netflix subreddit is flooded with similar complaints. One subscriber practically begged the company to let them go. Others are asking if anyone else is experiencing the issue. You can easily find more reports here, here, and here.

X is also full of people complaining about the glitch. A user named Hayley posted that the platform takes her back to the error page every single time she tries to leave.

Some users report successfully canceling by calling Netflix customer service directly. One user noted it took just a few minutes on the phone. An agent apparently admitted the site issue had been going on for a few days. They even offered three free months to stay.

Others are resorting to extreme measures. Subscribers are updating their billing info with expired credit cards or using virtual burner cards to ensure they do not get charged again.

Netflix has not issued an official public statement about the issue. The official help document simply pins this as a server-side issue. Until the website gets fixed, anyone trying to leave is going to have to make a phone call or get creative with their bank.

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