Meta Business Suite messages not sending? Official fix is currently underway

Business owners relying on Meta’s desktop web tools are currently locked out of replying to clients. A widespread bug in Meta Business Suite is completely blocking users from sending messages through the Inbox tool on web browsers.

Reports about the issue started popping up on the r/facebook subreddit, with page administrators from Singapore, Mexico, Europe, and the Philippines confirming they suddenly lost the ability to communicate with their customers.

According to multiple reports, pressing the send button on a desktop browser simply does nothing. OP noted that the glitch appears strictly limited to desktop environments like Chrome, Safari, and Edge. Sending messages via the iPhone and iPad Meta Business Suite apps still works just fine.

Only the mobile apps are bypassing the glitch for now. But forcing an entire desktop workflow onto a small screen is not great.

In another heated thread, users are openly venting about losing clients over the buggy platform. One frustrated commenter said they are having to send client images to their personal Facebook accounts first, just to save them on their phone and resend them through the mobile app.

Other users are relying on even more awkward workarounds to keep their businesses running. A few page admins are asking clients to leave a comment on a public post so the business can initiate a fresh chat thread. Another user suggested connecting the Facebook page to third party tools like Buffer to push replies through.

Meta is officially aware of the situation and is pushing a fix. According to the Meta Business Suite Status page, the company flagged the ongoing issue as a “Medium disruption” specifically affecting the Inbox tool.

A brief status update confirms they are recovering from an earlier outage that caused these exact messaging disruptions. Meta stated that the affected features are actively in the process of being restored.

So users can expect the service to resume normally soon. We are keeping an eye on the dashboard and will update this space once the restoration is complete.

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