Xbox users report Disney+, Prime Video, Netflix and more failing to play on console (apps load, videos won’t) [U: Fixed]

Update 18/02/26 – 10:16 am (IST): After hours with no acknowledgement, Xbox had finally confirmed issues with video streaming on its consoles. And a few hours after the initial post about it, the company’s support confirmed that the issue had been resolved.

Original article published on February 17, 2026, follows:

It seems many Xbox users are facing an issue with streaming apps today. I spotted a post on Reddit from about two hours ago where someone said they woke up and couldn’t watch anything on their Xbox One S. Disney+, Prime Video, Sky Go, and ITVX all open normally, but when they try to play a show, it just sits there loading and then crashes.

The replies started rolling in fast. Multiple people said they’re seeing the exact same thing across Netflix, Hulu, Max, and pretty much every major streaming service. One person mentioned they tried watching Fallout on Prime Video and it wouldn’t load. Another was trying to catch cricket on Sky Go during work and got nowhere.

Another thread popped up shortly after on r/xbox where a Series X owner said they tested Apple TV, Netflix, Hulu, and even the old Movies and TV app, but none of them worked.

A commenter there noted it’s “hitting people all over the world at the moment” and pointed to DRM-protected video as the common thread, suggesting a backend issue on Xbox’s side.

Reports suggest that regular troubleshooting steps are not helping. People have restarted their consoles, unplugged them for a few minutes, reinstalled apps, but to no avail. A few users even went as far as doing full factory resets and still couldn’t get video playback to work. That’s two hours of troubleshooting down the drain.

The problem appears to be hitting all Xbox models. There are reports from Xbox One, One S, One X, Series S, and Series X owners. Geography doesn’t seem to matter either — people in the UK, Netherlands, and South Korea are all reporting the same symptoms.

One detail stood out in the comments. YouTube works fine, but anything with DRM protection won’t play. That points to something broken on the content licensing or authentication side rather than a basic network issue. Users can browse menus and navigate apps just fine, but the moment they hit play on protected content, everything falls apart.

Microsoft’s status page doesn’t have any indication of issues with streaming right now. That said, it seems like it’s a server-side issue, so no amount of local troubleshooting will help.

For now, the consensus in the threads is to just wait it out. Don’t waste time on resets or reinstalls. We’ll keep an eye out for any further developments and will update the article accordingly.

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