Microsoft confirms Copilot leaving WhatsApp on January 15

Microsoft has officially announced that Copilot will stop working on WhatsApp after January 15, 2026. The tech giant confirmed the news in a blog post published just hours ago, citing recent changes to WhatsApp’s platform policies that ban all large language model chatbots from the messaging app.​

A similar announcement was also made on X:

The change stems from WhatsApp’s updated Business Solution Terms. The new policy specifically prohibits AI providers from using the platform when artificial intelligence is “the primary (rather than incidental or ancillary) functionality being made available for use”.

This language directly targets standalone AI assistants like Copilot, ChatGPT, and Perplexity, while still allowing businesses to use AI for customer service purposes.​

Copilot only made its WhatsApp debut in October 2024, giving users barely over a year to get familiar with the AI assistant on the platform. During that time, Microsoft claims millions of people used it for quick queries and image analysis.

Users could chat with Copilot just like any other WhatsApp contact, though the integration lacked deeper features like access to Microsoft 365 files or calendar functions.​

Meta’s reasoning behind the ban centers on infrastructure concerns. The company previously told TechCrunch that the unexpected surge in chatbot usage created significant system strain, pushing message traffic and support demands beyond what they’d planned for.

WhatsApp Business API was designed for companies helping customers, not as a distribution channel for standalone AI products. The October policy update formalized these restrictions in official terms.​

If you’ve been using Copilot on WhatsApp, Microsoft recommends exporting your chat history before the cutoff date using WhatsApp’s built-in tools. After January 15, those conversations will be gone for good since the WhatsApp version didn’t require authentication.

We might likely see similar announcements from Perplexity, OpenAI, and any other AI chatbot services that have been available on WhatsApp in the coming days. Though Perplexity’s CEO had already directed users to their AI chatbot on Telegram instead, with a post on X.

That said, judging by the comments under Microsoft’s announcement on X, it seems Copilot wasn’t a very popular chatbot on WhatsApp to begin with. Feel free to let us know if you used the bot or any other AI chatbot in the comments below.