[Updated] Google looking into reports of Phone Hub not working for some ChromeOS users

08:33 pm (IST): A user took to Google’s support forums to share a potential workaround for the bug. Here’s how they described the steps:

On your phone: uninstall Cross-device Services and re-update it (https://play.google.com/store/apps/details?id=com.google.ambient.streaming), then paste *#*#2884936#*#* in your phone’s dialer.

For me, as soon as I pasted that code in the dialer (which forces a back-end sync) I got the notification on my Chromebook that Smartlock was enabled. I was then able to link my Pixel 7 Pro to the phone hub.

To be fair, I had heard about forcing a back-end sync before and tried it without success many times. The difference this time was the Cross-device Services re-install.

Do give this workaround a shot and let us know if it worked for you.

Original article published on April 15, 2024 follows:

ChromeOS users have been frustrated by a persistent bug causing their Android phones to not be detected by the Phone Hub. This issue, which started plaguing users around after the release of ChromeOS 121, disrupts one of Google’s key efforts to create a seamless integration between Chromebooks and Android devices akin to what Apple has going on with MacBooks, iPhones, iPads, and other devices.

The issue with Phone Hub not working on ChromeOS has been a major inconvenience for Chromebook users, halting the streamlined experience that allows syncing of messages, notifications, and other key features. Thankfully, Google is aware of the issue and is actively working on a solution.

There are some reports of the Phone Hub issue being resolved in recent ChromeOS beta and development builds (124 and 125). However, since these builds are experimental, the average user will need to wait for the fix to arrive officially in the stable release channel.

Those who heavily rely on the Phone Hub function in ChromeOS may consider switching to the less stable beta or development channels to get it working again. However, proceed with caution as these versions may contain other bugs that can impact your overall Chromebook experience.