Google’s Pixel Watch 2 boasts a sleek and premium design, but that elegance comes with a drawback – repairs for cracked glass can be complex. Previously, you had to jump around hoops to get in touch with customer support. But now, Google has streamlined the replacement process for damaged Pixel Watch 2 units.

If your Pixel Watch 2 needs a replacement, Google now offers a convenient self-service mail in option. This lets you bypass contacting customer support and directly initiate a discounted replacement. Here’s how it works:

  1. Visit the Google Store: Navigate to store.google.com
  2. Find the repairs section: Scroll to the bottom of the page and locate ‘Repairs’.
  3. Fill out the form: Provide your device’s serial number or IMEI and follow the prompts.
  4. Select the issue: Specify the damage your Pixel Watch 2 has sustained.
  5. Choose mail in: Select the mail in replacement option.
  6. Complete your information: Fill out the required details, accept the terms, and confirm your shipping information and payment method.

After sending in your damaged Pixel Watch 2, Google will ship you a replacement device. But there are a couple of things worth noting about this mail in replacement program. At the moment, the service is currently available for the Pixel Watch 2 in the US and EMEA regions. The specific replacement cost has not yet been disclosed.

Having said that, this streamlined mail in process will be a great relief to Pixel Watch 2 owners facing an unfortunate damaged device. It offers greater convenience and potentially faster turnaround times. Unfortunately, first generation Google Pixel Watch users don’t get the same treatment. Instead, they need to get in touch with Google’s customer care even if they purchased the watch from a different retailer.

Dwayne Cubbins
940 Posts

My fascination with Android phones began the moment I got my hands on one. Since then, I've been on a journey to decode the ever-evolving tech landscape, fueled by a passion for both the "how" and the "why." Since 2018, I've been crafting content that empowers users and demystifies the tech world. From in-depth how-to guides that unlock your phone's potential to breaking news based on original research, I strive to make tech accessible and engaging.

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