New updates are being added at the bottom of this story…….

Original story (published on July 18, 2023) follows:

In today’s world, there are many digital tools that allow entrepreneurs to boost their ideas. One of those tools is Shopify, the e-commerce site builder.

Shopify makes it easy for users to create online stores without any code-writing knowledge. They even take care of hosting your online business, so it’s very convenient.

That said, it appears that Shopify is currently down, not loading or working for multiple users, preventing them from accessing their accounts or managing their businesses.

Shopify down, not loading or working

Multiple reports indicate that the Shopify platform is totally unavailable at the time of writing this story. Complaints from those affected are flooding on Twitter and other social platforms.

According to the affected ones, they are unable to log into their accounts due to an “Error: The operation couldn’t be completed” error.

Also, those who were logged in before the outage are being ‘kicked out’ of the platform.


I think it is. I was trying to design my website and it kicked me out. Fix this @Shopify @ShopifySupport

I’m getting this:

An error occurred
If you see this message again, contact support.
(Error: The operation couldn’t be completed. (MerchantLoginErrorDo-main error 5.))

Fortunately, the Shopify team is already looking into the issue, but there is still no ETA for the platform to be available again.

Hi – We are aware some users are experiencing access issues, we are currently investigating this. Thank you. -Ivy

Let’s hope it doesn’t take long for the outage to receive a fix. After all, there are plenty of people whose digital businesses rely on the Shopify platform.

We will be monitoring the situation to update this story as events unfold.

Update 1 (July 18, 2023)

04:55 pm (IST): The Shopify team just confirmed that the server outage has been resolved.

Hi – I am aware an access issue happened at around 11.53GMT but this issue should now be resolved. Please refresh browser and see if you can now access your account – thanks! -Ivy

Update 2 (August 28, 2023)

05:39 pm (IST): Shopify seems to be currently down as some users have reported getting a ‘504 Gateway Time-out’ error (1,2,3,4).

Update 3 (August 29, 2023)

09:45 am (IST): The recent outage appears to have been resolved.

Update 4 (September 6, 2023)

05:37 pm (IST): Shopify platform is currently inaccessible as servers are down or not working (1, 2, 3).

Update 5 (September 7, 2023)

08:40 am (IST): Shopify servers recovered some hours ago.

Update 6 (October 12, 2023)

06:22 pm (IST): Shopify platform is currently down or inaccessible for several users, according to fresh reports.

Update 7 (October 13, 2023)

09:10 am (IST): Shopify users can now access the platform again as the servers were fixed.

PiunikaWeb started as purely an investigative tech journalism website with main focus on ‘breaking’ or ‘exclusive’ news. In no time, our stories got picked up by the likes of Forbes, Foxnews, Gizmodo, TechCrunch, Engadget, The Verge, Macrumors, and many others. Want to know more about us? Head here.

Jean Leon
1613 Posts

A tech enthusiast since ever. I like to always be up to date on the latest news in the industry and write about it. Twitter: @jean_ERdC

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