[Update: Oct. 04] Cox internet down or not working? You're not alone
New updates are being added at the bottom of this story…
Original story (published on June 14, 2021) follows:
Just in case you’re trying to get your head around why Cox internet is not working or down, you might find solace in the fact that you aren’t the only one facing an issue with the service.
A quick look at the micro-blogging site — Twitter — conveys there are many others are affected by the same issue.
According to user reports, they haven’t been able to access the internet properly since the speed has drastically dropped or the internet isn’t working at all.
For a quick glance, here’s how some of the complainants word the problem:
Well my internet has been slow and laggy all day and made working awful lol and it’s been over 12 hours and Cox said they’re still working on it (Source)
@CoxHelp no Internet no cable but just got an update my Cox bill is due in seven days. Straight shady (Source)
Smh my cox internet have an outage internet running slow while I have gigablast (Source)
Down detector – a popular service that gives information about live outages – also conveys that Cox internet is indeed going through a glitch in regions like Phoenix and Tucson as can be seen in the image below:
Any official word on the matter? Fortunately, Cox’s customer care on Twitter has responded to several reports surrounding the issue by claiming that they are aware of it and are working on a fix.
Apparently, the outage is due to a pole that caught fire in the Phoenix area according to the company’s support.
I’m sorry to hear your service is impacted. It appears you are in the Phoenix area. We’re aware of trouble & waiting for SRP to fix a fire damaged pole impacting multiple providers. Once we’re cleared to work we’ll do everything we can to restore service asap (Source)
Rest assured, we’re keeping an eye on all related developments and will update this page with relevant info as and when we come across any.
So in case you’re encountering the problem discussed here, we’d suggest book marking the page to be informed on all the latest developments.
Click/tap to view older updates
Update 1 (June 24, 2021)
02:04 pm (IST): Cox is down again as per several reports and Down Detector. While new reports have subdued considerably, there are still few flowing in indicating that the issue has still not been resolved.
Update 2 (April 12, 2022)
01:25 pm (IST): It appears many users are facing an issue with Cox internet in certain areas. Reports on Downdetector and Fing indicate that the outage has been going on for close to half an hour at the time of this update.
There’s no official word on the outage at the moment.
Update 3 (April 13, 2022)
04:23 pm (IST): Downdetector now suggests that the recent outage with Cox internet is seemingly resolved.
Update 4 (April 19, 2022)
02:11 pm (IST): Fresh reports on Downdetector indicate that Cox internet subscribers are once again facing issues with the internet provider. The company’s support team hasn’t yet acknowledged any outage at this point in time.
Update 5 (April 22, 2022)
04:09 pm (IST): While the service was restored on April 19 itself, fresh reports on Downdetector suggest that users are again facing issues.
Update 6 (April 26, 2022)
Update 7 (April 29, 2022)
04:33 pm (IST): According to a report on Downdetector, the recent outage with Cox has now been resolved.
Update 8 (June 7, 2022)
02:12 pm (IST): Many Cox internet users are reporting on Twitter that they are unable to use the service.
Update 9 (June 8, 2022)
07:40 pm (IST): User reports on Downdetector now suggest that the recent outage with Cox internet has now been resolved.
Update 10 (July 19, 2022)
06:20 pm (IST): User reports on Downdetector suggest that the recent outage with Cox internet has now been resolved.
Update 11 (July 22, 2022)
05:45 pm (IST): According to reports on Downdetector, the recent outage with Cox has now been resolved.
Update 12 (November 2, 2022)
01:46 pm (IST): Cox internet subscribers, primarily in Arizona, are reportedly facing issues with the service.
@CoxComm At least the third outage in a week. 13+ hours on thursday, 2 outages (unless it was never even cleared) in the last 12 hours. How is this considered acceptable in this day and age? (Source)
@CoxHelp what’s going on? Internet is down. Any outages in 85284?! (Source)
The company is yet to acknowledge the ongoing outage publicly.
Update 13 (November 9, 2022)
Update 14 (November 10, 2022)
07:29 pm (IST): The recent outage with Cox appears to have resolved as we haven’t come across any fresh reports.
Update 15 (November 29, 2022)
07:30 pm (IST): The recent outage with Cox appears to have been resolved as we haven’t come across any fresh report.
Update 16 (December 02, 2022)
Update 17 (December 06, 2022)
03:03 pm (IST): Downdetector platform is reflecting increasing reports related to issues in Cox internet services.
Update 18 (January 10, 2023)
Update 19 (January 18, 2023)
05:41 pm (IST):The outage appears to have resolved, as we don’t see fresh reports on Downdetector.
Update 20 (May 3, 2023)
05:00 pm (IST): Cox internet service has been restored in the affected areas.
Update 21 (May 15, 2023)
11:32 am (IST): Some Cox users report a new outage in the internet service.
04:00 pm (IST): Cox internet service appears to have been restored to affected users.
Update 22 (May 17, 2023)
Update 23 (May 18, 2023)
04:30 pm (IST): It appears that Cox internet service has been restored to affected users since reports related to the issue stopped surfacing hours ago.
Update 24 (June 5, 2023)
Update 25 (June 6, 2023)
04:06 pm (IST): The latest reported Cox internet and cable issues appear to have been resolved.
Update 26 (June 20, 2023)
05:30 pm (IST): The internet issues have already been fixed for those affected.
Update 27 (June 21, 2023)
05:00 pm (IST): The latest internet outage has already been resolved by the Cox team.
Update 28 (June 28, 2023)
Update 29 (June 29, 2023)
05:30 pm (IST): It seems that the issue was resolved as related reports stopped popping up.
Update 30 (July 11, 2023)
04:20 pm (IST): Internet service apparently restored to affected ones.
Update 31 (July 12, 2023)
06:30 pm (IST): The recent issue with Cox internet has been resolved as we haven’t come across any fresh reports.
Update 32 (July 13, 2023)
Update 33 (July 14, 2023)
09:00 am (IST): It appears that Cox internet service has now been restored to those affected.
Update 34 (July 18, 2023)
05:00 pm (IST): It seems that the internet service has already been restored.
Update 35 (July 19, 2023)
04:45 pm (IST): It seems that the internet availability has already been fixed in the affected areas.
Update 36 (July 20, 2023)
Update 37 (July 21, 2023)
05:18 pm (IST): Although the internet service seems to have been restored for some, other users are still experiencing connection problems.
Update 38 (July 25, 2023)
Update 39 (July 26, 2023)
Update 40 (July 27, 2023)
12:50 pm (IST): A new interruption of Cox internet service is being reported by users in Arizona.
Update 41 (July 28, 2023)
04:50 pm (IST): Internet service appears to have already been restored in Arizona.
Update 42 (August 1, 2023)
Update 43 (August 2, 2023)
09:30 am (IST): The internet service maintenance seems to have ended.
Update 44 (August 4, 2023)
03:07 pm (IST): Internet service now appears to have been restored for those affected.
Update 45 (August 15, 2023)
05:05 pm (IST): Cox internet service is now available again in the affected areas.
Update 46 (August 18, 2023)
03:03 pm (IST): The Cox internet service now appears to have been restored for the affected users.
Update 47 (September 08, 2023)
Update 48 (September 11, 2023)
06:38 pm (IST): The Cox internet service now appears to have been restored after the last outage.
Update 49 (September 15, 2023)
06:15 pm (IST): Cox internet outage has been fixed.
Update 50 (September 28, 2023)
11:33 am (IST): A new Cox internet outage has been reported by some users.
06:30 pm (IST): The recent outage appears to have been resolved.
Update 51 (October 3, 2023)
03:41 pm (IST): Internet service now appears to have been restored in the affected areas.
Update 52 (October 4, 2023)
04:34 pm (IST): The recent Cox internet outage seems to have been resolved.
Update 53 (October 24, 2023)
10:40 am (IST): According to the recent user reports Cox internet services appears to be down or not working currently.
06:23 pm (IST): The issue seems to have been fixed as there are no fresh reports.
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