Amazon Prime Video users tuning in for NFL Thursday Night Football broadcast are expressing frustration over an annoying volume bug.

Fans report that the game’s volume is noticeably lower than the volume levels experienced during commercial breaks.

The issue seems to be centered around the inconsistency in volume levels between the NFL broadcast and the ads that air during breaks.

Prime Video NFL ‘Thursday Night Football’ volume lower than commercials

Users have taken to Amazon forum and social media (1, 2, 3, 4, 5) to show their frustration. Users say that they have to mute the sound during commercials to avoid the sudden increase in volume.


Hey, @PrimeVideo, I couldn’t hear the Thursday Night Football broadcast, because you played the commercials so loud that we had to turn down the volume such that the game was inaudible when it came back on. (Source)

#nfl.. prime video can’t get sound right every week… commercials come on then the sound get messed up (Source)

This problem can disrupt the overall enjoyment of watching the game as viewers have to constantly adjust the volume settings to compensate for the shifts in audio levels.

Fortunately, Amazon support team has responded to those affected, and they’re suggesting some basic troubleshooting steps to resolve the problem. The team has asked to contact them via chat or call.


Regrettably, there’s isn’t any workaround to fix this issue. Hence, you’ll have to wait until Amazon comes up with a fix. And when they do, we will make sure to update this article accordingly.

Note: We have more such stories in our dedicated Amazon section, so be sure to follow them as well.

PiunikaWeb started as purely an investigative tech journalism website with main focus on ‘breaking’ or ‘exclusive’ news. In no time, our stories got picked up by the likes of Forbes, Foxnews, Gizmodo, TechCrunch, Engadget, The Verge, Macrumors, and many others. Want to know more about us? Head here.

Aashish Singh
502 Posts

I developed a keen interest in technology ever since my school days. And writing about it keeps me closer to this fascinating world. When I’m not working you can catch me playing video games.

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