Stamps.com still charging your bank card even after canceling account? Here's what to know

Recent reports have shed light on a concerning issue where Stamps.com is charging users for monthly subscriptions even after account cancelation.

Stamps.com is a go-to platform for individuals and businesses seeking a convenient way to handle their postage needs. The platform also lets users calculate and print official USPS postage right from their computers.

However, the recent issue pertaining to the platform charging bank cards even after users have canceled their accounts, has become a constant source of disappointment.

Stamps.com charging bank card even after account cancelation

The issue where users are seeing unauthorized charges on their bank cards has persisted for quite some time now. You can check out some of the reports below:

TLDR:STAMPS.COM Has been charging me a monthly fee for TWO YEARS without notifying me or sending any kind of bill/notification or reasonable correspondence. $500 or so has been taken from my account without any kind of billing statement, billing history etc.
Source

Typically, when users discover it, they reach out to the customer support seeking a resolution. While Stamps.com does acknowledge the error and promises refunds, the process is far from seamless for some.

Many users report that it takes several weeks, and sometimes even months, to receive their refunds.

As a result of this ongoing issue, users have taken their grievances to the Better Business Bureau. Complaints filed with the BBB highlight the extent of the problem.

Today I filed a complaint to the @bbb_us. I’m bumping this post to further reiterate that requiring a CC to start an account, saddling each account with a free trial of something that will incur a charge a month later is stealing.
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It’s quite evident that the BBB has noted an increase in complaints related to Stamps.com’s billing practices, which further tarnishes the company’s reputation.

Here’s what to know

It appears that Stamps.com insists users on filling up the credit card information to make an account. And according to them, users pay charges in order to just access the software.

But this almost makes it seem like that individuals are being charged for the “access” to their services and not an actual product.

According to a user, the platforms even claims:

We never charge people without their full agreement and awareness during our online registration process.
Source

Regardless, a growing number of people continue to report that Stamps.com does charge their bank card without any official notice or email confirmation.

Therefore, if you find yourself in this unfortunate situation, it’s important to take action promptly. Additionally, sharing your experience with others can help shed light on this issue.

That said, we’ll keep tabs on the latest developmemts and update this article accordingly.

Featured image source: Stamps.com

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