[Updated] Optus down or not working? You're not alone

New updates are being added at the bottom of this story…

Original story (published on July 02, 2021) follows:

Optus today suffered a widespread mobile and internet services outage with users in several cities across Australia experiencing problems for quite a few hours.

Complaints of an outage began flowing in just before 10:30 AM AEST. Some of the affected cities include Sydney, Brisbane, Melbourne, and Canberra.

And it’s not just internet and mobile services that were affected as the carrier’s website, network status page, and even app were also briefly down.

Thankfully, Optus confirmed the issues within an hour saying that they were “aiming to restore these services as a priority.” This was followed by another tweet saying that all services had been restored.


However, as it stands, the outage has still not completely subdued. Complaints about internet connectivity issues on 4G and 3G networks have continued even after several hours.

@optus my phone is still down is there still an outage?

Optus nbn went down for me last night, was working this morning, now down again (inner NW Melb)

Is @Optus still down. I want a damn refund. Not paying for this shit.

Now, as you can see from the acknowledgment tweet given above, Optus did state that the issues with 3G have still not been completely resolved.

But there clearly are quite a few people on the 4G network still having to deal with the outage even though Optus says that it has been resolved.

Thankfully, the telco has now issued another acknowledgment about the continued network issues saying that their team has identified the issue and aim to resolve it as soon as possible.


Thus, for now, there is nothing left to do other than waiting for the services to be restored for good this time, which should hopefully not take much longer.

Update 1 (July 03, 2021)

IST 04:05 pm: Optus support has acknowledged the issue where the incoming calls and SMS services are affected for many customers. However, no ETA has been provided in the acknowledgement.

Hey Drew, We’re aware of an issue impacting incoming SMS and calls for some Optus customers (Ref#23914689). We are working to restore services as a priority. Our apologies for the ongoing trouble with this. Rob

Update 2 (July 09, 2021)

IST 01:55 pm: According to recent reports, Optus is aware of the outage due to which several customers are not receiving SMS and a fix for the same is being looked into. However, there is no ETA for the said fix.

Hi Ryan, we are aware of an SMS issue (ref 23931095) impacting some Optus customers. There is no estimated restoration timeframe yet, however our teams are working to resolve this as soon as possible. We sincerely apologise for the inconvenience caused. Serena.Source

Update 3 (August 03, 2021)

IST 04:05 pm: Optus now says that this is a known issue and the company now advises affected users to stay put as they’re working towards resolving this problem.

There’s currently a known issue impacting some Optus NBN services (ref: 24005391). Our Networks team are aware of this and are aiming to have this resolved as soon as possible. Apologies for the inconveniences caused. Zac

Update 4 (September 08, 2021)

IST 05:00 pm: Optus customers have taken to Twitter to report that the service isn’t working. Fortunately, users can find some solace in the fact that the carrier is aware of an outage in the area and is working to restore the services as soon as possible.

Hey Komrade, were you located in NSW? If so, we’re aware of an NBN and Mobile issue (24101125) impacting NSW customers and our Tech team are working hard to restore the services as soon as possible. Apologies for any inconvenience caused during this time (Source)

Update 5 (April 15, 2022)

10:42 am (IST): Many users have taken to Downdetector to report that Optus is currently down or not working for them.

Fortunately, Optus has acknowledged this outage and said that they are working to restore the service as soon as possible.

Update 6 (April 16, 2022)

09:43 am (IST): The recent outage with Optus is seemingly resolved as we haven’t come across any fresh user reports on Downdetector.

Update 7 (July 20, 2022)

12:00 pm (IST): Many users have taken to Twitter to report that Telstra is currently down or not working for them. Moreover, reports on Downdetector also suggest the same.

Luckily, Telstra support on Twitter has acknowledged the outage and said that they are investigating it.

06:46 pm (IST): According to reports on Downdetector, the recent outage with Telstra has now been resolved.

Update 8 (January 30, 2023)

11:21 am (IST): According to fresh reports on Twitter (1, 2, 3, 4), Optus Webmail is currently down or not working for a section of users.

Luckily, this issue has been acknowledged by the support team and they are working to fix it. However, there’s no ETA for the fix.

Hi there – Apologies for any inconvenience caused. We’re aware of an issue with users unable to use Optus Webmail. As of now, we don’t have an ETR on this but our IT teams are working on the fault & trying their best to resolve the fault as soon as possible. Aman (Source)

Update 9 (January 31, 2023)

09:33 pm (IST): The recent outage with Webmail appears to have been resolved as we haven’t come across any fresh reports concerning the same.

Update 10 (September 26, 2023)

09:27 am (IST): Optus users are reporting a mobile service outage (1, 2), and the issue has been acknowledged, but there is still no ETA for a fix.

03:05 pm (IST): Optus mobile service now appears to have been restored for affected users.

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Zohaib Ahmed

Simply love being surrounded by technology as it's a constant reminder of how far humans have advanced as a race. Every new development feels exciting, which I convey to others through writing. And after a day's work, gaming just feels therapeutic.