Virgin Media is one of the UK’s biggest telephone, TV and internet providers. Thousands of users rely on the company’s services to stay connected.
Virgin Media customers can access multiple plans that combine TV with broadband. The most affordable plan offers internet at 132Mbps, while the most advanced offers 1130Mbps along with 230+ channels and other perks.
An outage on Virgin Media’s broadband services can leave many people disconnected. It could even happen that both internet and TV services are not working at the same time.
So, for those occasions when there is a disruption to any of the key Virgin Media services throughout 2023, we have created this tracker that will keep you up to date on the status of the situation.
Following are some instructions that’ll help you go through this tracker easily:
This is a text-only tracker that focuses on highlighting the incidents of outage and/ the service in question going down or becoming temporarily dysfunctional for some reason.
The outage reports highlighted in this tracker are based on user reports on social media platforms like Twitter & Reddit, along with Downdetector – a platform that monitors real-time problems and outages in popular services.
The time of the update is mentioned in IST and is in 24-hour format. Also note, the text updates will show up in ascending order with the latest coming at the bottom.
That’s all for the instructions. Note: Our team is trying hard to keep this tracker updated with all the latest info. However, if & when you feel something is missing, wrong, or should be added, do not hesitate to tip us in the comments or through email.
Incidents of service outage
Update 15 [September 7; 14:20]: Users report a new internet outage (1,2). Issue acknowledged.
a. [18:22]: The recent outage has now been resolved.
Update 14 [September 6; 15:45]: Service reportedly (1, 2, 3) down for some users.
Update 13 [August 24; 17:33]: The recent internet outage has been fixed.
Update 12 [August 23; 12:10]: Several users are experiencing an internet outage that has been going on for several hours (1,2).
a. [15:28]: Virgin Media team working to fix the outage (1, 2).
Update 11 [July 17; 13:01]: Virgin Media broadband down again (1, 2, 3).
a. [17:00]: Internet service available as the outage was fixed.
Update 10 [July 11; 17:16]: A new internet outage (1, 2, 3) gets acknowledged.
a. [18:32]: The issue has been resolved.
Update 9 [July 10; 17:16]: Latest internet outage solved, but email still not working (1, 2).
Update 8 [July 7; 16:42]: New internet outage reported (1, 2). Email issues persist without ETA for a fix.
Update 7 [June 30; 12:45]: Users report a new outage affecting internet, mobile and email service (1, 2).
a. [17:59]: Internet and mobile service issues fixed, but email issues still present.
Update 6 [May 10; 16:57]: Some users reported (1, 2, 3) internet outage.
a. [19:00]: The recent outage has been resolved.
Update 5 [April 19; 17:10]: Recent internet issues have been fixed.
Update 4 [April 18; 17:02]: Users report a new internet outage (1, 2, 3).
Update 3 [April 5; 12:50]: Service still down (1, 2, 3, 4). Users are frustrated (1, 2) since the latest acknowledgment is from yesterday.
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