Spotify Premium Student accounts showing as free in app and web player, issue acknowledged

Several Spotify users have lately been experiencing an issue where the Premium Student accounts are showing as free in the app and web player.

Spotify is without a doubt among the most popular music streaming services used by people across the globe. However, being popular doesn’t mean that it’s free from various bugs and issues.

For example, we recently covered the issue where some Spotify users were unable to join or accept family plan invites.

In addition to this, we also highlighted the glitch where ‘shared lyrics’ showed massive space or gaps between lines. Now, a new one has popped up.

Spotify has a ‘Premium for Students’ subscription plan that lets students enjoy all the features of Spotify Premium at a discounted rate.

However, according to reports (1,2,3,4,5,6,7,8,9), multiple subscribers have lately been facing problems utilizing the premium features. And this is because their subscription status does not get properly updated after the purchase.

Users argue that the app or the web portal show that they are signed up for the ‘Premium for Students’ plan. But they still appear as free members upon accessing their account settings.

And surprisingly, this is happening even after receiving the emails for plan approval and successful payments. Strangely, members are unable to opt for other plans as well.

I was verified that I am a college student, but even after getting the verification and pressing “get discount”, ALONG with putting my billing information in, my devices have yet to get any premium features. my account still says i have the free plan rather than premium student.
Source

@SpotifyCares I updated my account to Spotify premium student but my app still say that I’m in my free subscription.
Source

Whenever they try to choose one, they get a notification that they have already signed up for a premium membership. A few claim (1,2) to be experiencing this issue after having subscribed from the platform’s web portal.

And to make matters worse, users cannot get rid of this issue by changing Wi-Fi networks and logging out and back in on multiple devices.

Additionally, restarting, updating, uninstalling, and reinstalling the app seem to have no effect as well.

Luckily, a Spotify team member has officially responded to the matter and stated that the information has been transferred to the relevant team. And as of now, they are investigating the bug.

We are hopeful that the developers will fix this problem soon.

Note: We also have a dedicated Spotify bugs, issues, and new features tracker, so be sure to check it out.

Featured image source: Spotify

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