[Updated] Shopify 'unable to checkout' (stuck in cart loop) issue under investigation, but there's a workaround
New updates are being added at the bottom of this story…….
Original story (published on August 31, 2022) follows:
If you are an entrepreneur, you have probably come across multiple tools designed to help you start your online business.
One of the most popular tools is Shopify, a platform that allows users to set up an online store from scratch.
Shopify’s selling point is that you can create your store through an intuitive website builder. In other words, deep programming knowledge is not required for your store to be on the internet.
Shopify also provides multiple tools that allow you to monitor every transaction made on your store. In the same way, you can evaluate the growth of your store over time, among other useful features.
However, currently many Shopify users are facing an issue where potential buyers are unable to checkout in their stores as they get stuck in a cart loop.
Shopify checkout process getting stuck in a cart loop
According to multiple reports, the checkout process in Shopify online stores is currently bugged as the process gets stuck on the cart page when trying to complete the transaction.
Cart Stuck In Loop!! Hitting The Checkout Button Is Suddenly Resulting In Cart Loop.
Hey team. I have published three backup themes and they are all producing the same effect. Adding a product to cart cart and hitting checkout has got my site in a constant loop of reloading the cart.
I can’t seem to find a fix. I uninstalled some recent apps, and widgets. But it just happened tonight out of nowhere with no changes made today. Site is https://ironbeancoffee.com/
Customer Cehckout Down
Customer’s can not checkout for some reason at the moment. They can add items to cart but every time you click on checkout, it just re-loads to the cart and will not proceed to checkout … any ideas?
This is quite a worrying issue for all Shopify-based online store owners. After all, the bug prevents buyers from completing the transaction, causing many potential sales to be lost.
Official acknowledgment and potential workaround
Fortunately, the Shopify team is already aware of the issue and working on a fix, but there is still no ETA for everything to work normally again.
Hi, Tahlia. Thank you for reaching out. Our developers are aware of issues affecting checkouts and are working quickly on a resolution. We will share an update once the issue is resolved. We appreciate your patience and understanding. -Victoria
In the meantime, there is a workaround that reportedly helps resolve the issue. The workaround consists of modifying a section of the code on the ‘cart’ page:
We will update this story as events unfold.
Update 1 (August 31, 2022)
05:04 pm (IST): Shopify on its official status page has confirmed that the team is currently working to resolve this issue. Also, they have provided a potential workaround to fix it.
Checkouts that use Google Tag Manager may not be reachable for some customers from the cart page. We recommend temporarily disabling Google Tag Manager as a workaround while our developers are continuing to investigate. (Source)
Update 2 (September 1, 2022)
10:23 am (IST): Shopify support has confirmed that the recent issue with Google Tag Manager has now been resolved.
Thank you for your patience. The issue related to Google Tag Manager is now resolved and buyers should be able to reach checkouts as expected. If you continue to experience issues, please contact live support. (Source)
Update 3 (September 2, 2022)
06:19 pm (IST): The status page of Shopify now also shows that all systems are operational and we didn’t come across any fresh reports from users. This means that the recent issue with Shopify is indeed resolved.
Update 4 (April 18, 2023)
However, it seems that things have gotten back to normal as we haven’t come across many fresh reports.
Update 5 (August 14, 2023)
Update 6 (August 15, 2023)
10:06 am (IST): The issue that was affecting the Shopify checkout process has finally been resolved.
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