[Update: Purchased items missing] Overwatch 2 Watchpoint Pack not working or players not receiving coins or items issue comes to light

New updates are being added at the bottom of this story…….

Original story (published on October 05, 2022) follows:

Overwatch 2, the most recent installment in the popular saga, has been available for a few hours. You can play the new hero shooter from PC and multiple consoles (PlayStation, Xbox and Switch) for free.

Unfortunately, the launch of the game has not been without problems.

For instance, we recently covered how the Overwatch 1 progress and items is missing for many Overwatch 2 players after merging PC and console accounts.


Now, several gamers are dealing with a launch pack bug. More specifically, they are not receiving the Overwatch 2 Watchpoint Pack coins or items.

Overwatch 2 players not receiving Watchpoint Pack coins or items

The Overwatch 2 Watchpoint Pack is an optional purchase that comes with multiple skins, in-game currency, and even the Season 1 Premium Battle Pass.

That said, the content of the pack is not available to many players who purchased the pack.


Did anyone else not receive their stuff from the watchpoint pack?

I just logged on for the first time and I don’t have the two legendary skins, the OW coins, or the free premium pass. Anyone know a fox for this or why it could be happening? Thanks.

Overwatch2: watchpoint pack issue?

So I purchased the Overwatch 2 watchpoint pack on PS4 last month but now it says I don’t own it but it took my money anyone else have this issue?

It’s worth pointing out that the Watchpoint Pack isn’t cheap, costing 39.99 USD or £34.99. So, not being able to access the pack content from the start is causing a lot of frustration among players.

The Watchpoint Pack content might be loading slowly on the servers

Reports suggest that the issue is due to the Watchpoint Pack content loading slow, as the items in the pack have been appearing after several hours for some players.


Watchpoint pack rewards are slowly loading into the game!

Everyone relax; I was missing all watchpoint rewards when I logged in first. No coins, no Kiriko, no premium BP.

After playing the game for a bit, now, coins and kiriko as well as the DVA EDM skin have loaded in. I’m sure BP tiers are next.

Update: Premium BP tiers have been unlocked as well

There is still no official acknowledgment of the issue from the Blizzard team. We will update this story as events unfold.

Update 1 (October 6, 2022)

11:37 pm (IST): Blizzard support has confirmed that they are aware of the ongoing issues with Overwatch 2 servers and working to address them. However, they did not mention anything about the Watchpoint Pack bug.

Update 2 (October 7, 2022)

11:56 am (IST): Overwatch support has acknowledged the issue where Watchpoint Pack owners are not receiving their items and they are working to fix it. However, there’s no ETA for the same.

We’re aware of an issue causing some console Watchpoint Pack owners to not receive their items. We are testing a fix and aim to roll it out as soon as we are able. (Source)

Update 3 (October 8, 2022)

07:35 am (IST): Blizzard confirmed that the issue with Watchpoint items missing will be addressed during the downtime that should be ongoing at the time of this update.


Update 4 (August 4, 2023)

09:04 pm (IST): Some players are now reporting (1, 2, 3) an issue where they purchase an item in the store, however, they do not receive the items but the coins are deducted from their accounts.

Featured image: Nintendo

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Jean Leon

A tech enthusiast since ever. I like to always be up to date on the latest news in the industry and write about it. Twitter: @jean_ERdC