Sony WF-1000XM5 poor call quality a let down, some consider canceling order

Here’s the crux of the article in video form:

The Sony WF-1000XM5 is a great choice for anyone looking for a comfortable design and superb sound quality.

Nevertheless, just like any popular headphone, the recently launched earbuds are also susceptible to different bugs and issues.

For example, we recently highlighted that the Sony WF-1000XM5 came under heavy criticism from customers over some design changes and a new pairing mechanism.

Furthermore, we also noted that Sony WF-1000XM4 battery issues were deterring potential WF-1000XM5 buyers. This time, users are concerned because of an issue affecting the call quality.

The Sony WF-1000XM5 earbuds have lately been subjected to reviews from different publications and creators. And one aspect that has drawn significant attention is their call quality.

Customers (1,2,3,4,5,6,7) have voiced their displeasure with the earbuds’ performance while handling calls.

They have observed that the voices during calls sound robotic, lacking the natural clarity anticipated from premium earphones.

I had quite high expectations from Sony was eagerly waiting for them but I think for now I’ll keep my xm4s.
Source

If you have a good set of XM4’s, stick with those for now? Sounds like this is an incremental update at best.
Source

In addition to this, users claim that the noise cancellation is subpar and that they cannot hear the call clearly due to background disturbances.

Even a well-known YouTuber has conducted a thorough examination of the WF-1000XM5 earbuds. They have concluded that the sound quality falls short when compared to other TWS buds in the same price range.

However, it is crucial to realize that most reviewers have evaluated the earphones using pre-release firmware, which might not reflect the product’s intended performance.

Due to the widespread concern about call quality, users are also advising potential buyers to hold off on purchasing the earbuds until further updates.

Interestingly, a few are experiencing these issues even after updating their earphones with a recent patch. And as a result, some are now thinking of canceling their order.

It is quite ironic that Sony promotes this product as having the best call quality despite such an awful performance.

However, a definitive judgment on this claim can only be made after observing the user experience over the next few weeks.

That said, we’ll keep an eye on the poor call quality issue on the Sony WF-1000XM5 earbuds and let you know if there is an update.

Note: There are more such stories in our dedicated Accessories section, so make sure that you follow them as well.

Featured image source: Sony WF-1000XM5.

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