The Samsung Galaxy Z Fold 5 and Galaxy Z Flip 5 are the latest foldable smartphones from Samsung. They offer a unique and versatile design that combines the best of both smartphones and tablets.

Both phones feature enhanced cameras, better software, longer battery life, and are also more durable than their predecessors, thanks to the new hinge design.

Several users are excited to upgrade their old phones through trade-in offers. However, some are also worried that their phones might end up being rejected.


Samsung Galaxy Z Fold 5 or Z Flip 5 at full price due to rejected trade-in

There have been instances of rejected trade-ins in the past, leaving customers upset and stuck at purchasing new phones at full price. One prominent case involved a $1000 trade-in rejection for the Galaxy Z Fold 4.

The owner was notified that their old Galaxy Z Fold 3 did not satisfy all the requirements of the company’s Trade-in Program Terms and Conditions. Interestingly, that was not the case.

Samsung claimed that the user had not factory reset their smartphone before mailing it, even when they had done so.

Source (Click / tap to view)

Luckily, they had recorded videos with detailed information, including date and time, IMEI, the phone’s condition, and a functional display showing the ‘factory reset’ screen. Consequently, they were able to get the request approved.

However, such occurrences have made users (1,2,3,4,5,6,7,8,9) apprehensive about accepting trade-in offers for the Galaxy Z Fold 5 or Galaxy Z Flip 5 phones. They fear encountering similar issues during the purchase process.

Some are uncertain whether micro cracks on the inner screen of their Fold 3 would affect the trading value or not.

Source (Click / tap to view)

While others are concerned that the company might charge them unexpectedly during the exchange process, potentially reducing the full value of the offer.

A user from Canada is also worried that their device’s trade-in value might get lowered due to a few minor scratches and a small dent on their Fold 2’s hinge.

Thinking about trading in my S22 Ultra (green, 512gb) with a cracked back, in for the Fold 5. I had the Fold 3 for a few months back in 2022 and didn’t like how much the spen cases added bulk. I also didn’t like the camera quality on the Fold 3 hence the reason for only keeping for a few months.

Got a fold 3 with micro cracks on inner screen. its really hard to see unless your looking for them. is this considered cracked for the purposes of trade in?

Fortunately, we have come across some detailed tips on avoiding rejected trade-ins, which will prove beneficial in scoring a deal on the newly launched devices.

It is recommended that you take photos and videos of your device from all angles while it’s turned on. It would also be beneficial if you included a timestamp, such as a current newspaper, in the background.

Source (Click / tap to view)

In addition, take pictures of your device’s packaging condition and labels before shipping it with a courier service. Also, make sure that you get a receipt for your drop off.

That said, we will keep an eye on this issue and update this article whenever we come across anything noteworthy.

Note: You can check out our dedicated Samsung section for more such content.

Featured image source: Samsung

PiunikaWeb started as purely an investigative tech journalism website with main focus on ‘breaking’ or ‘exclusive’ news. In no time, our stories got picked up by the likes of Forbes, Foxnews, Gizmodo, TechCrunch, Engadget, The Verge, Macrumors, and many others. Want to know more about us? Head here.

Kanav Sood
740 Posts

I love technology and like to talk about the latest news in the Tech industry.

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