Xfinity is one of the leading providers of internet, cable, and streaming services and has garnered significant attention over time.

And Peacock is a streaming service by NBCUniversal that offers an array of popular TV shows, movies, and original content.

Recently, Xfinity introduced some changes to its Peacock Subscription plan. As per the change, customers who are Diamond or Platinum Xfinity rewards members will be eligible to receive a Peacock Premium at no additional cost.

Source (Click/tap to view)

While the partnership between Xfinity and Peacock promises a delightful streaming experience, there have been reports of some people encountering issues with the ‘free’ offer.

Xfinity ‘free Peacock Premium’ offer not working

According to reports, users are unable to access the Peacock Premium content they were promised. They claim that even after fulfilling the necessary requirements, their free offer is not working (1,2,3,4,5,6,7,8).

Source (Click/tap to view)

Same here. Platinum rewards member and no Peacock Premium offer on my rewards page either. Received the e-mail yesterday. Please help, Comcast.

@Xfinity got an email that I get peacock for free for having gigabit internet but when I try to activate it says I have to have a TV package what’s going on here?

As a part of their Internet subscription, consumers received a message stating that they are qualified for free Peacock Premium.

But each time they click on the activation button, they get an error message saying that they are unable to view Peacock at the moment.

When I got to Xfinity Assistant and click the activate link, I am continuously getting an error message stating that the offer is not active. Do better, Xfinity!

Additionally, this reward does not appear in the rewards page since it either loads incorrectly or is empty.


Issue acknowledged

Fortunately, Xfinity support team has acknowledged the bug where Peacock Premium free offer is not working for some users.

Source (Click/tap to view)

We have also come across a workaround with the help of which you can activate your Peacock Premium account. It simply involves using a PC.

I got the email (gigabit customer) and it didn’t work on the mobile browser, it only worked when I was on my desktop PC. If you’re having problems on your mobile device, try on a desktop or laptop. Good luck everybody! I wish I would have taken screenshots but there was a new widget/button in the Xfinity assistant after I signed in that took me to a new page on Peacock to sign up. I hope everybody on here is able to sign up shortly!

It is crucial for Xfinity to resolve these glitches promptly to ensure that all eligible subscribers can enjoy the benefits of Peacock Premium seamlessly.

Till then, we’ll keep tabs on the latest developments and update this article as and when something noteworthy comes up.

Note: We have more such stories in our dedicated News Section so be sure to follow them as well.

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Riya Madaan
868 Posts

Weaving a little bit of life into the articles I write. No, not really! That's not really possible for a trash writer like me but I still try. Apart from it, I skate, meditate and medicate. Also keep myself away from troubles as I age.

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