New updates are being added at the bottom of this story…….

Original story (published on May 19, 2021) follows:

With an aim to build a connected network, the telecommunications company Telstra is expanding itself in Australia.

Bigpond email, on the other hand, provides IMAP access to Telstra Mail so that it can be connected to both phone and desktop email clients.


As much as it’d seem useful, Telstra is trying to phase out the Bigpond brand gradually. But there are still many users associated with Bigpond.

These users are finding it troubling to send and receiving emails this morning using

Is Telstra email services (notably bigpond) down at present? Cannot access emails for over a day.

Hi. Is there an issue with bigpond email?
I can send emails but can’t receive. I’m 2 hours south of Sydney. Thanks.

Source (1, 2, 3, 4, 5, 6, 7)

The affected lot can no longer receive and, in some cases, send the emails. This affects the regular business of users.

The company did try to address the issue and claimed that it has been fixed but an inflow of reports suggests the issue persists.

We are aware of some issues affecting Bigpond emails earlier which have been fixed. Try and restart the client you are using or access the email via webmail. Let us know if this works. (Source)

The support further says they are working hard to address this issue at the earliest and they may soon fix it.

Hi Pat. We’re working hard to get that email issue resolved ASAP. (Source)

In the meantime, users can use the Bigpond webmail to send and receive emails from here.

That said, we will keep tracking this issue and update as and when a solution or workaround is available.

Update 1 (December 15, 2022)

10:01 am (IST): Some users are again reporting issues with Telstra BigPond Webmail server. Luckily, the support team has acknowledged the problem and they are currently investigating it.

Hey Paul, we’re currently investigating a BigPond server problem that’s affecting some email accounts. Any updates we have will be posted online here: In the meantime, we recommend trying to access your email through apps such as Outlook. -Justine (Source)

Update 2 (June 29, 2023)

05:11 pm (IST): Telstra Bigpond email is again down or not working, according to recent reports (1, 2, 3).

Update 3 (June 30, 2023)

05:40 pm (IST): Since the reports related to the issue stopped coming up since yesterday, it seems that Telstra Bigpond email is working normally again.

Update 4 (July 10, 2023)

05:40 pm (IST): Some users (1,2) are still facing service disruptions, despite Telstra’s announcement of resolving the issue. Fortunately, clearing the cache and cookies appears to address the problem for most.

I just cleared my cookies and I can now sign in.

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Ashutosh Dubey
266 Posts

Having a fervour for technology, Ashutosh keeps himself surrounded with modern tech. His ideology exhibits a blend of hard work, with fun. Not to mention, his altruistic endeavours related to social work.

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