New updates are being added at the bottom of this story…….

Original story (published on May 01, 2021) follows:

From controversies to genuine news, Twitter remains the top pick of a big chunk of the World’s population.

The microblogging platform offers every feature that other social media platforms provide except for the option to edit tweets.


Twitter DM not working

The DM (Direct Message) feature, however, is facing an issue globally where DMs are behaving weirdly for some users.

According to the reports, Twitter DMs are either disappearing all of a sudden or have stopped working completely.

My Twitter is broken, I’ll dm someone then the message will disappear and when they respond it will tell me they did but there’s no message.
@TwitterSupport (Source)

Why are my twitter DM not working?? I can’t see messages from anyone from today or yesterday the last thing that is visible is from like 3days ago??? (Source)


These issues of Twitter DM not working have been affecting users for more than a week now and it only appears to be expanding further, irrespective of the device people use.

Basic troubleshooting steps such as trying to re-login, uninstalling and reinstalling apps fail to resolve the issue. Even if it does, the effect is temporary, the issue reappears after some time.

Twitter support, however, says they are aware of the issue and the feedback will be forwarded to the concerned teams.

Sorry about that, Susan. This is something we’re aware of, and we’ll share your feedback with our team. For now, try clearing your browser’s cache and cookies and see if that helps. (Source)


Looking at the severity and the number of users it affects, Twitter should immediately take an action before it spreads to more users.

We will keep tracking this issue and update this article as soon as there is a significant development to report.

Update 1 (Feb. 26, 2022)

11:51 am (IST): Some Twitter users are again reporting issues with DMs (Direct Message). Users complain that the chats and group chats are not loading for them.

Here are some report for reference:

@TwitterSupport my dms aren’t loading please fix it (Source)

Is anyone else experiencing trouble with their dms like it’s not loading? How do I fix it??? (Source)

@Twitter and @TwitterSupport Please resolve issues happening on Android users. DMS and chats aren’t loading I request you to fix it. I hope you’ll give me positive reply (Source)

Fortunately, Twitter didn’t take too long to acknowledge this issue and they assured users that the team is currently investigating it.

Update 2 (Jul. 3, 2023)

11:28 am (IST): Some Twitter users are complaining that they are unable to send group or individual DM’s. This issue started popping up after the Elon Musk’s rate limit on Twitter.

PiunikaWeb started as purely an investigative tech journalism website with main focus on ‘breaking’ or ‘exclusive’ news. In no time, our stories got picked up by the likes of Forbes, Foxnews, Gizmodo, TechCrunch, Engadget, The Verge, Macrumors, and many others. Want to know more about us? Head here.

Ashutosh Dubey
266 Posts

Having a fervour for technology, Ashutosh keeps himself surrounded with modern tech. His ideology exhibits a blend of hard work, with fun. Not to mention, his altruistic endeavours related to social work.

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