Google Pixel 'QR Code scanner' throwing a black screen for some, issue under investigation (potential workarounds)

The Google Pixel smartphones are well-known for their extensive features, exceptional picture quality, and seamless interaction with Google’s ecosystem.

Google recently released the May 2023 update for its Pixel smartphones running Android 13 that introduces bug fixes to some known issues and performance improvements.

For instance, the update addresses the glitch where lock screen UI elements overlapped with the home screen launcher interface. The patch also brings improvements to the touch screen’s response.

However, some are experiencing issues after installing the latest update.

According to reports (1,2,3,4,5,6,7,8,9), multiple Pixel smartphone owners are facing an issue where the QR code scanner just shows a black screen.

Even though one can use the camera to click pictures and shoot videos, like they earlier could, they are now unable to utilize the inbuilt scanner.

Users allege that the camera does not turn on when they switch to or open the camera app in QR scanner mode. The issue mostly affects Pixel 4 and Pixel 5 series devices.

And to make matters worse, restarting the smartphone or tinkering with various settings could not help solve their problems. But luckily, one can make use of third-party scanners without any problems.

A Pixel 4a user claims to be facing this issue even when the app has all the necessary permissions.

Why my Pixel 5 QR code scanner went black after latest update?
Source

QR Code Scanner turns to black screen after last update – Pixel 5.
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Those affected are now requesting the developers to fix this issue as soon as possible, so that they can easily scan QR codes like they previously could.

Fortunately, Google has officially acknowledged this issue and stated that this bug affects Pixel devices older than the 6th generation. It is currently being investigated, however, no official ETA for the bug fix has been provided.

Affected users have also been asked to share their feedback with the company.

Luckily, we have come across some potential workarounds that might help solve the problem on Pixel 5 units. It is recommended that you try clearing the data of Google Play services.

To do so, go to device settings and tap on the ‘See all apps’ option from the Apps menu. Afterwards, tap on the three dots on the top right corner of the screen and select the ‘Show System’ option.

Finally, scroll down and select Google Play Services, tap on Storage, and choose the Clear Data option. Alternatively, you can use Google Lens from the widget.

Note: We have more such stories in our dedicated Google section, so be sure to follow them as well.

Featured and inline image source: Google Pixel

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