Here’s the crux of the article in video form:

New updates are being added at the bottom of this story…….

Original story (published on May 24, 2023) follows:

HBO Max has recently been rebranded to Max and ever since that happened, users have been facing certain problems such as login issues due to error or getting ‘Not available in your region’ error.

As if these weren’t enough, folks have now reported encountering issues such as difficulty logging in, being immediately kicked out of the app after logging in, and not seeing the option to upgrade.

Additionally, some Roku TV users have experienced login problems with YouTube TV despite having valid subscriptions.

How to update Max app on Roku TV

Some users have reported that they are facing difficulties transitioning their HBO Max accounts to Max. In order to switch to the new Max app, users just need to update it. However, they are not seeing any option to upgrade.


So apparently tomorrow my HBO Max account becomes “Max”, and I’ve read that some people will have to upgrade their app and others won’t. I can’t find any information specific to Roku. Do y’all know if I need to download a new App and log in again, or what? I guess I’ll just find out tomorrow but I wish I knew what to expect. (Source)

Where is the update on Roku? I was told Roku should update automatically, but mine does not. When I try to search for the max app there isn’t one. (Source)

And while users have reported that their app was automatically updated and changed to Max, others had to do it manually.

If your app has not been automatically updated, you can manually check for updates. Simply navigate to the HBO Max app on your Roku TV, press the asterisk (*) button on your remote, and select the ‘Update app’ option.


Moreover, some users were also able to transition to the new Max app by simply restarting Roku.

Furthermore, the official Roku page has been updated with new information and it now states that users will be able to enjoy the current HBO Max plan features for a minimum of 6 months before transitioning to new Max plans and its features.

YouTube TV also not letting subscribers login

Another issue that Max users have encountered on Roku TV is with YouTube TV. Despite having valid subscriptions, some people are unable to log in to their Max accounts.


Anyone else having problems logging into the new Max app on Android with the YouTube TV account? (Source)

when I try to sign into max app says I’m not a max subscriber, but I am subscribed thru yttv. so what the hell? can I not use the max app now? (Source)

This problem has caused frustration for many users who rely on YouTube TV for their streaming needs.

And although YouTube support has claimed to have resolved this issue, recent reports indicate that users are still facing login difficulties.

This suggests that the problem may not be fully resolved for everyone. Luckily, a Redditor has managed to find a workaround for this issue and you can check it out below.

I logged in using my HBO Max account (paid for from YTV). I didn’t login using TV provider option I think you might need to create an account on Max (Source)

In a recent acknowledgment, YouTube support has confirmed that they are aware of this problem and that HBO is working to fix it.

Rest assured, we will update this article with new information as and when we come across anything noteworthy.

Update 1 (May 25, 2023)

09:19 am (IST): Some Max users keep getting errors when trying to update the app for the second day in a row (1, 2, 3).

Update 2 (May 26, 2023)

05:06 pm (IST): Unfortunately, the Max app setup errors on Roku devices are still present for the third day in a row.

Update 3 (May 31, 2023)

05:14 pm (IST): Roku employee has confirmed that the recent issue with login and crashing with Max app has now been resolved.

Update 4 (June 1, 2023)

12:43 pm (IST): Some users are reporting (1, 2, 3) that the continue watching option on the new Max app is not working or missing for them.

Note: We have more such stories in our dedicated HBO section, so be sure to follow them as well.

PiunikaWeb started as purely an investigative tech journalism website with main focus on ‘breaking’ or ‘exclusive’ news. In no time, our stories got picked up by the likes of Forbes, Foxnews, Gizmodo, TechCrunch, Engadget, The Verge, Macrumors, and many others. Want to know more about us? Head here.

Aashish Singh
502 Posts

I developed a keen interest in technology ever since my school days. And writing about it keeps me closer to this fascinating world. When I’m not working you can catch me playing video games.

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