[Updated] AirPods Pro 2 issues on call: No sound, disconnects, noise cancelling bugged or mic audio muffled for some

Here’s the crux of the article in video form

New updates are being added at the bottom of this story…….

Original story (published on February 15, 2023) follows:

Apple’s AirPods Pro 2 has received positive reviews from various publications and is known for its noise cancellation, sound quality, and comfortable fit.

Despite these claims, there are some users who are experiencing issues with the sound of AirPods Pro 2.

AirPods Pro 2 users facing issues on call

Apple’s AirPods Pro 2nd gen has been widely popular since its release.

However, some users have reported (1,2,3,4,5,6,7,8) various issues related to phone calls, audio quality, and connection even after updating their devices and getting replacements.

Airpods pro 2 going into semi-transparency motde when getting called
hey. I own the airpods pro 2, and they are pretty good at reducing the loudness of everything.
When I get a call tho, they go into semi-transparency mode. (idk how to call it, its not transparency mode, but by holding long on one pod you can go back into noise cancel mode)

I have the same issues with my AirPods Pro 2. I got a replacement through AC+ and the issues persist. Call quality is horrible, the other side often can’t understand me. I left test voicemails for myself and they sound muffled and like I’m under water.

When users receive a call with the 2nd gen AirPods Pro connected, they hear no sound for the first few seconds. Neither the caller nor the receiver hears anything for a brief period.

Apparently, when users pick up the call, the AirPods go into a weird transparency mode-like state where all the receiver hears is either static or outside noise.

Airpods 2 phone call issue
Source (Click/Tap to Enlarge)

This issue has been reported on various online forums and social media platforms, including Reddit, MacRumours and Twitter.

Another problem reported by some users is the sound being muffled or hissing.

@VadimYuryev hey bro I’m hoping you guys would look into how bad mic quality is on calls on AirPods Pro 2 in loud places. Everyone I know who has them says others can’t understand their voice. It’s muffled. I’m surprised no reviewers mentioned this. Others on Macrumours agree

Some users have also reported that the headphones go into transparency mode on their own, causing them to hear outside noise when on a call.

In addition to these issues, some users have reported connection issues, where their AirPods Pro 2 do not stay connected during incoming calls or disconnect randomly.

airpods connectivity
Source (Click/Tap to Enlarge)

Some users have also reported that the issue persists even after getting a replacement.

Potential workaround

Apple has not yet released any official statement regarding these issues. However, some users have found a workaround to resolve the muffled audio issue.

Mac users experiencing the muffled sound issue can try switching their microphone audio source from AirPods to something else for a potential fix.

Muffled airpods 2
Source (Click/Tap to Enlarge)

While you may have to see for yourself if the workaround helps you, we hope that Apple recognizes the plight of call and sound issues facing AirPods Pro 2 users and solves it.

Until then, keep tabs on this story as we will update it with further developments, if any.

Update 1 (May 30, 2023)

03:26 pm (IST): It appears that the audio issues on AirPods 2 persists even after the latest iOS update as fresh reports (1, 2) continue to pour in.

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Priyanka Pathak

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