Final Fantasy XIV (FFXIV) 'audio randomly cutting out or dying' bug after v6.4 patch acknowledged (potential workaround)

Square Enix recently released the v6.14 update for Final Fantasy XIV, which introduces new dungeons and raids and tweaks cosmetic features.

Along with this, new chapters have been added to the game, and character portraits have been implemented for the battle dialog.

The patch also replaces the graphics for the quest icon for certain quests and increases the maximum limit of gear sets to 100.

However, it looks like the recent update has introduced some bugs and issues as well.

According to reports (1,2,3,4,5,6,7,8,9,10), multiple Final Fantasy XIV players are facing an issue where the audio is randomly cutting out or dying.

Gamers claim that the audio cuts out after five to ten minutes of gameplay, and they are not able to listen to music while performing new tasks or duties. They also mention that the audio doesn’t play even during cutscenes.

Interestingly, for some, this issue pops up within less than a minute of launching the game, while for others, this happens after playing the game for half an hour.

And to make matters worse, connecting another audio device crashes the game upon launch. Also, restarting the game can only temporarily solve one’s problem.

The issue popped up after installing the recent v6.4 update and only affects the Windows version of the game.

Legit my partner hasn’t been able to play this patch due to the audio cutting out about 30 seconds into loading into an area. We’ve tried disabling audio devices, and even a full reinstall…. not working.
Source

I keep getting borked by the audio bug in xiv please take an extra week to release a patch next time if this is one of the issues.
Source

Those affected have tried tinkering with their PC and game’s audio settings, updating drivers, and unplugging and replugging their audio devices, but without success.

Luckily, the Final Fantasy XIV support team has officially acknowledged this issue and is currently working on fixing it. However, no ETA regarding the fix has been specified.

Fortunately, we did come across a potential workaround that might help you get rid of the problem. You can try disabling the additional output devices connected to your computer from Windows sound settings.

We do hope that Square Enix will soon resolve the issue where audio is randomly cutting out or dying in Final Fantasy XIV.

Note: We have more such stories in our dedicated Gaming section so be sure to follow them as well.

Featured image source: Final Fantasy XIV.

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