Here’s the crux of the article in video form:

New updates are being added at the bottom of this story…….

Original story (published on May 24, 2023) follows:

HBO Max is a popular streaming service that has recently undergone a rebranding and is now called Max.

This change was announced by Warner Bros. Discovery, who also revealed their intention to combine the existing HBO Max content with the offerings from Discovery+.

As a result, Max subscribers can now enjoy an even wider range of shows, movies, and exclusive content. This rebranding aims to enhance the streaming experience and provide users with diverse options.


Max ‘Not available in your region’ error

However, a significant number of Max users have reported that they are getting ‘Not available in your region’ error message, even in areas where the service is officially supported.

As a result, users are unable to stream their favorite shows or movies on Max. Here are some reports for reference:


Been a subscriber for years, and then today it says there’s no Max in my region. It better be resolved by Sunday … and of course for new season of And Just Like That. (Source)

Was gonna watch The Town on HBO and then I clicked on the app and it said “we’re sorry, HBO Max is not available in your region,” and instead of downloading a new app I’m gonna watch something else, thanks Warner brothers (Source)

@StreamOnMax the day you change your name is the day the system goes down. Great! Nothing like paying for hbo and receiving a message that hbo max isn’t available in my region (Washington DC). (Source)

Currently, the exact reason why users are encountering ‘Not available in your region’ error on Max in supported areas despite being in regions officially supported by the service is unknown.

Unfortunately, Max support team hasn’t yet acknowledged this problem, but we hope they fix it soon since many users are unable to access the service.

Also, there’s no way around this glitch as of now. Hence, you’ll have to wait until support comes up with a definitive fix.

Rest assured, we will keep an eye out on the latest developments and inform you as and when we come across anything noteworthy.

Update 1 (May 25, 2023)

01:58 pm (IST): ExpressVPN moderator has confirmed that the issue where Max app is not working on Mediastreamer has now been resolved.

Hey everyone, this was an issue that we were aware of affecting a number of our users. We’ve since rolled out a fix and AppleTV via Mediastreamer should now be working. We just require you to restart your device, and it should work as per normal.

If this still doesn’t work, please reach out to our Support Team. The easiest way to reach us is through our live chat, which you can find on our support page. (Source)

Moreover, some users have reported (1, 2, 3) that using VPN does not fix the issue in certain regions. Also, the service appears to be getting back for some.

Note: We have more such stories in our dedicated HBO section, so be sure to follow them as well.

PiunikaWeb started as purely an investigative tech journalism website with main focus on ‘breaking’ or ‘exclusive’ news. In no time, our stories got picked up by the likes of Forbes, Foxnews, Gizmodo, TechCrunch, Engadget, The Verge, Macrumors, and many others. Want to know more about us? Head here.

Aashish Singh
502 Posts

I developed a keen interest in technology ever since my school days. And writing about it keeps me closer to this fascinating world. When I’m not working you can catch me playing video games.

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