New updates are being added at the bottom of this story…….

Original story from (January 18, 2023) follows:

Citizens Bank, owned and operated by Citizens Financial Group, Inc, is an American bank that offers financial services in 11 states.

As per the data, the bank had 1003 branches, 4 wealth centers, and 3100 ATMs as of June 2022. It also has a dedicated app that lets its account holders to operate their accounts remotely.

The app was working fine until some users started reporting issues accessing it. So, if you’re currently unable to use the app on your device, then find consolation in knowing that you aren’t the only one facing problems lately.


As per the reports, the Citizens bank app is currently down or not working for a section of users and those affected aren’t able to use any services from the app.

Here are some reports for reference:

@CitizensBank this is ridiculous. Customers shouldn’t be without access to their accounts for this long! @clickondetroit @fox2news (Source)

If you as a multi billion dollar company have an outage lasting over 9 hours. You need a new tech team ASAP. This is absolutely unacceptable. (Source)

@CitizensBank your app and website is continuosly down, at least once a week at a minimum! Worse bank, I plan on switching banks this weekend. You guys suck 👎🏾👎🏾👎🏾 (Source)

Downdetector – a popular service that gives information about live outages – also conveys that Citizens bank app is indeed going through a glitch in multiple regions.

Fortunately, the support team has acknowledged this outage and confirmed that they are working to resolve it. However, there’s no ETA on the fix.


Rest assured, we’re keeping a continuous tab on all related developments, and will update this page with relevant info as and when we come across anything noteworthy.

So in case you’re encountering the problem discussed here, stay hooked with Piunikaweb for updates.

Update 1 (May 22, 2023)

10:27 am (IST): Citizens Bank users are currently experiencing issues that prevent them from using or accessing the platform (1, 2).

04:00 pm (IST): Citizens Bank accounts are now accessible as the outage was resolved.

Note: We have more such stories in our dedicated outage section, so be sure to follow them as well.

Featured image source – Citizens Bank

PiunikaWeb started as purely an investigative tech journalism website with main focus on ‘breaking’ or ‘exclusive’ news. In no time, our stories got picked up by the likes of Forbes, Foxnews, Gizmodo, TechCrunch, Engadget, The Verge, Macrumors, and many others. Want to know more about us? Head here.

Aashish Singh
502 Posts

I developed a keen interest in technology ever since my school days. And writing about it keeps me closer to this fascinating world. When I’m not working you can catch me playing video games.

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