[Updated] Chipotle points not showing up or missing? You're not alone

New updates are being added at the bottom of this story…….

Original story (published on April 25, 2023) follows:

Chipotle is a popular fast-food chain and a guilty pleasure for millions. Usually, when you have those ‘guilty pleasure’ meals and the post-burp depression hits, getting rewarded can help you feel a little better.

The restaurant chain rewards eligible customers with rewards that can later be redeemed for additional discounts and free items. However, some are currently having trouble with the points system.

Chipotle points not showing up

Chipotle customers are reporting (1,2,3,4,5) that their reward points are not showing up or missing from their accounts. It appears that the issue primarily affects mobile orders at the moment.

Ideally, each time a customer places an order, they receive some points depending on the amount of money they spend. However, some have ordered multiple times in the past week but haven’t received any points.

went to have dinner on the 14 and still haven’t gotten my rewards points. Was told system was down. It’s been down more then a week?
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@ChipotleTweets fix your app please 😭 I’ve scanned the last five times in person and since the new update I have not gotten any points
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According to reports, the issue seems to have started after the latest app update. The mobile app no longer records customers’ purchases or transactions preventing them from earning reward points.

Chipotle’s FAQ page states that it generally takes around 24-48 hours for the points to process and show up in users’ accounts. But this isn’t the case for many as they haven’t received any points for the last week.

Troubleshooting steps like restarting the device or even reinstalling the app do not help fix the problem.

Unfortunately, Chipotle support has not yet acknowledged the issues related to the points system not working correctly. This means that affected customers may have to wait indefinitely for a fix.

An affected user who allegedly contacted Chipotle claims that points were manually added to their account by the support team. The user was also asked not to talk about this issue on social media.

I had my team reach out to corporate. Sounds like they strong-armed them into manually adding some points to my account if I agreed to not take this to the media (hope this isn’t a violation lol). They claim points are taking up to 7 days to be added.
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This hints at the possibility of them being aware of the ongoing issues but choosing to stay silent due to some reason. However, there is no way to confirm this assumption at the moment.

We hope the developers are able to find the root cause behind the problem and fix it at the earliest. We’ll keep an eye on this matter and update this story to reflect notewothy developments.

06:00 pm (IST): According to latest reports (1,2,3), some users still say that their Chipotle points are missing from the app.

In this regard, the support staff claims that they are having problems with their points system due to a recent service provider outage.

06:00 pm (IST): While some customers were given the assurance by Chipotle support that their points would be credited back to their account once the issue is resolved, some remain unconvinced due to the company’s representatives casual tone.

05:54 pm (IST): There are concerned users who are still waiting for their points to be reflected in their accounts (1, 2, 3). However, some have already started receiving them, so it seems that everything is a matter of time.

05:29 pm (IST): A user has reportedly received extra 250 coins as a compensation for current issue. This happened after they submitted an email complaint with receipt.

05:49 pm (IST): A former employee shared customer support’s alleged response regarding the problem and it seems that is super vague. It is as follows:

03:49 pm (IST): It seems there’s something broken on the back end because if you go to Chipotle’s website, then on the Rewards FAQ page, there’s a red header stating rewards are not currently being added:

06:45 pm (IST): According to one of those affected, Chipotle points have been experiencing issues with reward points for the last two months.

05:07 pm (IST): Missing Chipotle points continue to reach more users. So, that everyone receives their missing points seems like a matter of time.

06:17 pm (IST): Although the issue has not been resolved for all users, the company continues to send out promotional emails about point-related deals, which has caused confusion among some.

05:27 pm (IST): A user has come forward with a possible explanation for the issues surrounding points, stating that a ransomware attack on the company’s POS system provider could be the root cause.

The user suggests that the attack may have caused data loss or corruption, resulting in the ongoing issues.

05:16 pm (IST): Some users claim that the issue has finally been resolved today (1, 2).

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