[Updated] Vitality UK Member app not working after latest update

New updates are being added at the bottom of this story…….

Original story (published on January 25, 2019) follows:

The Vitality UK Member app, as some of you many probably know, allows you to track your vitality points as well as enjoy the active rewards. But the newest update – which lands just today – has broken the app. The Member app is now crashing while logging in and throwing an error notification.


It can be clearly seen under the Updated section of the app’s Play Store listings page (here)and the Version History section of the app on the App Store (here) that the Member app (both Android and iOS) received an update a few hours ago, and since then the crash-related complaints are proliferating.

Take a look at what some of the affected users have to say:


Vitality UK’s word on the matter

As for the latest update on the matter, Vitality UK has officially confirmed the problem behavior, and are telling the complainants that:

We are aware of an issue with the Member App which we are working on as a matter of urgency.


We hope whatever’s causing the glitch will be fixed soon. And like always, we’ll keep you posted as and when that occurs.

Update 1 (May 5, 2023)

05:22 pm (IST): According to multiple reports (1, 2, 3, 4, 5, 6), Vitality app activity data sync has not been working properly in the last few days (or even weeks).

The Vitality support team responded apologizing because a technical issue has prevented them from checking all the messages they receive. They are also asking for more info to affected users.

Hiya, I am sorry about the delay. Due to a technical issue there have been a few issues viewing messages. Can you please DM us with your query, DOB, full name and membership number? – Darren

Update 2 (May 15, 2023)

05:10 pm (IST): The reports related to the issue stopped appearing days ago, so it seems that the Vitality app sync feature is already working correctly.

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Dr. Aparajita Sharma

A budding entrepreneur by profession, and a psychologist by education. As a founding member of PiunikaWeb, I am nurturing this firstborn with my sharp-eyed expertise and even journalistic writing when needed.