New updates are being added at the bottom of this story…….

Original story (published on September 06, 2021) follows:

Amazon Prime Video is among the top streaming services across the globe. It is offered both as part of the Prime subscription and a standalone service.

While Prime Video has a pretty decent user base, several users have been facing an issue with the service lately.


As per multiple reports from the Amazon forum, Prime Video subscribers are unable to stream content due to a VPN/proxy error.

Basically, Amazon Prime Video users are getting the ‘Your device is connected to the Internet using a VPN or proxy service’ error while streaming.

This is inconveniencing users as the error is occurring even though no VPN or internet proxy is in use.

I don’t have a VPN and wouldn’t know how to set it up if I did. Please help I have reset the router and checked my regional settings and they are all normal. For more help, go to”

When I attempt to watch video, I get error message saying to disable VPN. However, I am not using a VPN. I’ve cleared history, restarted, used alternate browsers–the error message keeps appearing, and I am prevented from watching videos. Remedy?

(Source 1, 2, 3, 4, 5)

It is unclear whether the problem is related to internet service providers or not as Amazon has not provided much clarity on the matter.

Also, the lack of workarounds for this issue is further complicating things for users as they are unable to use the service by any means.

While several Amazon Prime Video subscribers are facing this problem now, it seems that this VPN/proxy error has been around for quite some time.

message telling me to disable a vpn/proxy server blocks streaming. I don’t have either and have not changed ISP or any access or settings since it worked 48 hrs ago!


There are multiple reports regarding this problem that date back to January 2021 and even September 2020. Amazon Staff members acknowledged this issue and it was even fixed in late August 2021.

However, reports indicate that some users are still getting this error on Amazon Prime Video even without a VPN service or proxy.

Hopefully, Amazon takes a proper look at this issue and resolves it soon so that subscribers can watch their favorite content without any hassle.


That said, we will report back with more details as and when we get new information to share so stay tuned.

Update 1 (September 24, 2021)

An Amazon staff member confirmed that the issue has now been fixed. So we’d suggest trying it out again to see if you still get the error message.

Hello Forum-Community!

Our technical team reported that this issue was resolved. If you are still having trouble with this error message on Prime Video, please reboot the device and try again (Source)

Update 2 (May 5, 2023)

05:11 pm (IST): It appears that this issue still persists as fresh reports (1, 2, 3, 4) for the same are still coming in.

In the most recent acknowledgement, the support team confirmed that they are working to resolve the issue, but it isn’t resolved yet.

NOTE: There are more such stories in our dedicated Amazon section so be sure to go through it.

PiunikaWeb started as purely an investigative tech journalism website with main focus on ‘breaking’ or ‘exclusive’ news. In no time, our stories got picked up by the likes of Forbes, Foxnews, Gizmodo, TechCrunch, Engadget, The Verge, Macrumors, and many others. Want to know more about us? Head here.

Deveshwar Bhardwaj
901 Posts

I'm a techy who is particularly fond of Android smartphones. A writer who usually finds himself on the other side of the spectrum. An artist who likes to sing and play the guitar. Also a photographer when in the mood.

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