If you’re running into errors attempting to sign in or access previously purchased content, our teams are aware and working to identify the cause. We’ll update here when we have more to provide.— Xbox Support (@XboxSupport) February 1, 2019
[Update: May 4] Xbox Live not working or down today? Error code 0x87dd0006 sign in issue again erupts
There are new updates that have been added at the bottom of the story…
Original story from May 2019
It’s been almost a complete day since users of Microsoft’s Xbox gaming console have been reporting issues.
Around 12 hours back, reports erupted about the Xbox error code 0x87dd0006 sign in problem, which took a significant time to get resolved. Although Microsoft was quick to provide updates on the matter.
We have teams actively engaged on issues related to sign in and accessing previously purchased content. We’ll update again when we’ve identified the cause. Our status page will also have updates related to these issues. https://t.co/99xfLMWcZW https://t.co/67J0IUEh01— Xbox Support (@XboxSupport) February 1, 2019
Previous issues with sign in should now be resolved. We're aware of users also running into issues with purchasing new content over Xbox Live and teams are actively engaged on that as well. We'll have additional updates to provide soon.— Xbox Support (@XboxSupport) February 1, 2019
But now, we’re again seeing reports of similar problem on social media. Take a look:
Microsoft has again offered a quick update, saying they are aware of this re-occurrence of the problem, and are working to fix it.
We hear your reports of sign in issues on Xbox One consoles. Our engineers are aware and working hard to get this resolved as we speak. We will be sure to update you here as we know more.— Xbox Support (@XboxSupport) February 2, 2019
Like always, we’re constantly tracking the matter, and will offer continuous updates as when there’s something newsworthy related to the ongoing outage. Until then, share your Xbox experience with us in the comments section below.
Click/tap to view older updates
Here’s what the Xbox Live service status page says currently:
Everything seems to be back to normal now. See here.
Update 3 (May 15, 2021)
Looks like the Xbox services have again gone down. We’re seeing a lot of user reports about this new outage. You can check out the reports here.
It’s worth mentioning that Microsoft is already looking into an Xbox related issue. Here’s how team Xbox explained it on Twitter a few hours ago:
We are currently investigating reports of users unable to redeem content on Xbox 360 consoles & web store
At the moment, we’re not sure if this ongoing outage is related to the above mentioned problem in any way. Anyway, we’re keeping an active tab on the situation, and will provide more updates related to this outage as and when we notice something newsworthy. Until then, keep a tab here and share your experience in the comments section below.
Update 4 (May 15, 2021)
The official Xbox status page shows everything is working as it should. Let us know if the problem still persists for you.
Update 5 (July 11, 2021)
There seems to be a new Xbox outage at the moment. A lot of users on social media platforms (like Twitter) are complaining about not being able to access Xbox Live services, suggesting the Xbox servers may be down at the moment.
The official Xbox status page shows everything is working as it should. Anyway, we are searching for more details currently, and will update the story if we find anything newsworthy.
Update 6 (July 11, 2021)
It has now been revealed that the Xbox Live Core Services (Signing in; creating, managing, or recovering an account; search) are down at the moment. Microsoft says they are looking into the matter.
Here’s the official statement, as posted on the Xbox status page:
Our engineers and developers are actively continuing to work to resolve the issue causing some members to have problems signing in to Xbox Live
Update 7 (July 11, 2021)
Some users are now reporting the problem is fixed for them, meaning the servers may be coming back up gradually.
Update 8 (August 18, 2021)
09:05 am (IST): Xbox users have stormed Twitter and other social media platforms to seek help as the service is once again down and not working. Downdetector also shows a major spike in the number of reports from users indicating that Xbox Live is down.
Apart from that, Xbox has indeed acknowledged the issues and has updated the official status page indicating that there are issues with the Store and Subscriptions, Games and gaming, as well as Cloud gaming.
01:05 pm (IST): Xbox support confirmed that users should now be able to launch content once again.
Users should now be able to launch content once again. Thank you for being patient. As always, we’re here and listening. (Source)
Update 9 (October 20, 2021)
05:05 pm (IST): Fresh reports on Downdetector indicate that Xbox Live is down. However, there’s no indication of a widespread outage yet on the official Xbox status page.
Update 10 (January 15, 2022)
08:57 am (IST): It appears that many users are facing issues with the Xbox live service as reports indicating an outage have begun popping up on Twitter and outage tracking sites such as Downdetector.
Yes, xbox live is down/messing up as a whole. No, tagging game developers doesn’t accomplish anything. (Source)
@Xbox @XboxSupport what is going on with xbox live? Nothing is working I can’t even go into my settings (Source)
@XboxSupport is Xbox live down? Seems I can’t start any games (Source)
Update 11 (February 04, 2022)
01:09 pm (IST): Recent reports on Twitter suggest that many users are currently facing issues with the Xbox Live. Users say that they are getting ‘0x87DD0003 error’ when trying to sign in to Xbox Live.
Here are some reports for reference:
Anyone else struggling to sign into Xbox Live right now? Xbox app on PC returning a 0x87DD0003 error. Reports on Down Detector climbing by the minute. (Source)
@XboxSupport is there an outage? Keep getting error 0x87DD0003, can’t sign in, can’t play. (Source)
@XboxSupport Looks like Xbox Live on PC is down atm. Can’t sign in, and a number of others on Twitter are saying the same. Getting error code 0x87DD0003. (Source)
Update 12 (May 07, 2022)
08:30 am (IST): Xbox cloud gaming and remote play services are currently down and not working. The Xbox team has acknowledged the problem and it’s currently under investigation.
01:25 pm (IST): Many players are facing issues with launching games and starting Cloud Gaming sessions. The support team said that they are currently investigating it, however, they did not provide any ETA for the fix.
06:01 pm (IST): Xbox support has confirmed that the issue with their Cloud Gaming services has been resolved.
However, the team is still investigating the issue where users are having trouble accessing media streaming apps such as Netflix or Disney+.
Update 13 (June 13, 2022)
08:43 am (IST): Many users are reporting that Xbox Live is down and not working. The company has acknowledged the problem on its status page and a fix is in the works.
07:10 pm (IST): According to reports on Downdetector, the recent outage with Xbox Live has now been resolved.
Update 14 (Sept. 19, 2022)
10:50 am (IST): According to fresh user reports on Twitter and Downdetector, Xbox Live is currently down or not working for many.
Update 15 (Sept. 20, 2022)
10:58 am (IST): The recent outage with Xbox Live appears to have resolved as we haven’t come across any fresh reports on Downdetector.
Update 16 (Nov. 2, 2022)
11:03 am (IST): It seems that some users (1,2,3) are facing an issue where no app or game is loading on Xbox Live. Fortunately, Microsoft is aware of the issue.
Update 17 (Nov. 3, 2022)
09:49 am (IST): Many Xbox Live players are again reporting that the service is currently down or not working for them. Moreover, the spike in number of reports on Downdetector also conveys the same.
06:10 pm (IST): It seems that the recent Xbox Live outage has been resolved as there are no fresh reports about the same.
Update 18 (Dec. 6, 2022)
08:34 am (IST): Xbox Live platform is experiencing a partial outage at this moment. Downdetector and the Xbox Live Status page reflect the problem (1, 2).
Update 19 (Mar. 22, 2023)
03:40 pm (IST): According to fresh report (1, 2, 3, 4), Xbox Live is currently down or not working for a section of players.
Update 20 (Mar. 23, 2023)
01:16 pm (IST): The recent outage with Xbox Live has now been resolved.
Update 21 (May 4, 2023)
08:54 am (IST): Xbox Live servers are currently in the middle of an outage (1, 2), although the Xbox Status page incorrectly states that all services are working properly.
03:30 pm (IST): The lack of new reports related to the issue in a few hours suggests that the latest Xbox Live server outage has been fixed.
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