[Updated] Hulu bug where 'captions or subtitles are out of sync' gets officially acknowledged

New updates are being added at the bottom of this story…….

Original story (published on December 30, 2022) follows:

Owned by the Walt Disney Company, Hulu is one of the most popular streaming services widely used to view live sports events, news, movies, and other shows.

The platform is admired by users because of its affordability, original content, and other convenient features. But similar to other online services, Hulu also gets various bugs and issues that ruin the overall user experience.


We recently highlighted an issue where Hulu users were facing issues because of loud commercials.

Hulu ‘captions or subtitles out of sync’ bug

According to reports, Hulu viewers are facing a bug where the captions or subtitles for some of its content are out of sync.

This means that the words appearing on the screen do not match the audio and visuals playing, resulting in confusion and chaos among the users.

Wtf is wrong with Hulu streaming -_- The subtitles are completely out of sync and it has some really weird issues

I do enjoy my Hulu Subscription more than the others I have. More to watch of what I like. However, I’m a bit hard of hearing and the closed captions have changed from being in sync with the conversation to being early. I find it really distracting and hard to follow.

The issue has been widely reported (1,2,3,4,5) by users on social media platforms, with some saying that it has been a problem for months.

Caption with incorrect spelling

In addition to captions being out of sync, some Hulu users have also reported issues with incorrect spellings or words being displayed on the screen.

Hulu incorrect spelling

This is a major issue, as many subscribers rely on captions or subtitles for a variety of reasons including hearing impairment or language barrier.

Official acknowledgment

Fortunately, after multiple reports of the issue being filed for months now, Hulu has finally acknowledged it and is investigating the matter to provide a solution.

Apologies for the trouble, Dani! While we can assure you that our team is working on getting to the bottom of this, we understand the sentiment and we’ll share your feedback with our team. In the meantime, let’s see if these steps here: https://hulu.tv/WebHelp- do the trick!

Potential workaround

Though the issue has been acknowledged, it is not yet known when subscribers will get a solution. However, we have come across a workaround that can potentially solve the problem.

workaround hulu

We hope Hulu addresses the problem as soon as possible in order to provide a high-quality viewing experience for all viewers.

Keeps tabs on this story as we will update it with further developments.

Update 1 (May 04, 2023)

03:03 pm (IST): It has been around four months since users began reporting this issue and still Hulu support says that they don’t have any ETA as to when it will be resolved.

Oh no! It sounds like you may be experiencing a behavior we’re currently looking into. While we don’t have an ETA as to when this will be resolved, we appreciate your patience in the meantime! (Source)

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