[Updated] Some LG C2 OLED users troubled by dead pixels on relatively new units
Here’s the crux of the article in video form:
New updates are being added at the bottom of this story…….
Original story (published on April 4, 2023) follows:
Successor to the LG C1, the LG C2 Smart TV lineup has got major improvements in picture quality and performance. The lineup also comes with a better sound system, more features, and a sleek design.
However, TV owners are unhappy as they are experiencing some issues with their relatively new panels.
LG C2 OLED users troubled by dead pixels
And understandably, users are disappointed to be experiencing such issues on one of the top-of-the-line television brands.
One of those affected says that they are getting a black line on the top of their new LG C2 OLED TV. However, they claim that there is no large color banding.
Another LG C2 65″ smart TV owner alleges to have got 1 dead pixel along with a few stuck pixels on their recently purchased television.
@LGUSSupport I’ve now talked to 10 agents to replace a brand new OLED C2 tv which has dead pixels.
Are there any dead pixels on your OLED TV? I had one in c2 after about 3 months.
Customers have tried restarting their TVs, tinkering with settings, and trying some of the workarounds mentioned online, but all in vain.
The affected users are now even thinking of getting their TVs exchanged for new ones by the company.
Fortunately, we did come across a potential workaround that may help solve your problem. It is recommended that you run the pixel cleaning program from the OLED Panel care menu.
We’ll keep tabs on the issue where some LG C2 OLED owners are troubled by dead pixels on their relatively new units and update this article accordingly.
Update 1 (April 6, 2023)
05:34 pm (IST): A redditor has suggested that users should first clean the screen well before doing a ‘dead pixel’ or ‘burn in’ test as the dust particles can be easily confused with dead pixels.
Update 2 (April 7, 2023)
01:35 pm (IST): Playing this video on your TV or monitor can help you spot potential dead pixels or ‘burn in’ issues on the panel:
Update 3 (April 10, 2023)
06:15 pm (IST): As per a Redditor, playing this video for a few hours on LG C2 might aid in lessening or fixing dead pixel problems.
Note: Please be advised that the video may have effects that trigger seizures in individuals with epilepsy, and thus they should avoid watching the screen and simply let the video run.
Update 4 (April 12, 2023)
05:11 pm (IST): Some users now say (1, 2) that the ‘Pixel cleaner’ option should not be used as its actually harmful by the panel. And if used many times, it can eventually get less brighter until it emits no light.
Update 5 (April 14, 2023)
05:16 pm (IST): One of the LG OLED users advises purchasing the LG Premium care plan to extend the warranty in order to keep your TV secure for a longer period of time.
Are you still rocking the C1 or the C2? I had to turn my C1 in to LG premium care for dead pixels. They are taking it tom & mailing a check. I am thinking about the C2 with a 5 year protection plan this time. Make sure to get the protection plan for OLED. I babied this TV a lot!
Update 6 (April 19, 2023)
06:27 pm (IST): Some users got screen changed on their TVs affected by dead pixels and noticed a vertical bands on their screen.
Update 7 (April 26, 2023)
05:44 pm (IST): A users said that they managed to fix the banding issue (mentioned in Update 6) using the ‘Pixel Refresh’ option from the TV settings. You can check the workaround below.
Bought the LG OLED C2 55″ TV. It is such a big upgrade from my 2010 Vizio 42″. Had an issue where I had banding every 3″. Buyer’s remorse was settling in. Banding was a common issue. After some research, someone said to do a Pixel Refresh. Banding gone. I’m even happier. (Source)
Update 8 (April 27, 2023)
04:20 pm (IST): Fresh reports suggest that dead pixels on the LG C2 smart TVs keep popping up time and again. Due to this, it appears that this is not an isolated problem.
Update 9 (May 01, 2023)
05:43 pm (IST): A report suggests that the presence of burn-in can also occasionally be seen on screens with dead pixels.
In such a situation, it is advised to use the ‘Pixel Refresh’ function to observe what occurs with the ostensibly dead pixel.
Update 10 (May 03, 2023)
06:45 pm (IST): The LG C2 lineup received a new update a few hours ago. Even though the patch cannot fix the dead pixels due to hardware damage, it may be able to prevent similar problems in the future.
Note: We have more such stories in our dedicated LG section so be sure to follow them as well.
Featured image source: LG Smart TV.
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