[Updated] YouTube app not working & throwing 'internal error' message on some Sony Bravia TVs, issue acknowledged

New updates are being added at the bottom of this story…….

Original story (published on March 27, 2023) follows:

Sony Bravia is a leading brand in the television market, renowned for producing high-quality and reliable high-definition televisions.

The company has always been committed to delivering innovative and advanced features to its customers, and its latest BRAVIA XR collection in 2023 is no exception.

One of the standout features of this collection is its ability to enhance the gaming experience using Auto HDR Tone Mapping and Auto Genre Picture Mode.

YouTube app error on Sony Bravia TVs

However, some older Sony Bravia TVs users are facing an issue where the YouTube app is not working (1,2,3,4,5,6,7,8).

YouTube app error on Sony Bravia TVs
Source (Click/tap to view)

According to affected users, when they click on the YouTube app, the logo appears and the loading starts. But after that, the app displays an ‘Internet browser will be closed due to internal error’ message.

This issue seems to have emerged in the past few days, causing frustration and inconvenience for Sony Bravia TV owners who rely on the YouTube app for streaming content.

This issue seems to be affecting some Sony Bravia TVs 2013, 2014, and 2015 models only.

How can I fix this YouTube App/Internet Browser internal error message on my Sony Bravia KDL-42W805A/not Android? (already tried all Internet Browser’s cookies deletion, both modem router and tv factory resets but no results as you can see here…)

Hey guys @TeamYouTube please fix the bug. It’s happening on my Bravia 47″ SMARTV model KDL-47W800A since 2 days ago. I love this TV and I don’t want to buy other one to enjoy YouTube! Honestly doesn’t sounds fair! Thanks

The troubleshooting methods like updating the YouTube app, resetting the TV, and updating the TV’s firmware don’t seem to work either.

Issue acknowledged

Fortunately, YouTube and Sony support didn’t take too long to acknowledge this issue and said that they are currently investigating it. However, they did not provide any ETA for the fix.

YouTube support

We hope a patch is released soon so that Bravia TV users can resume watching their favorite content on YouTube.

Until then, we will keep an eye out for the YouTube app error on Sony Bravia TVs issue and update this space as and when we come across more information so make sure you stay tuned to PiunikaWeb.

Update 1 (April 26, 2023)

05:57 pm (IST): It seems that the YouTube app is throwing an ‘internal error’ message for some Sony Bravia TV owners again (1,2,3,4).

Note: We have more such stories on dedicated YouTube section, so be sure to follow them as well.

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Karanjot Sidhu

A computer science engineer who loves tech and won't stop talking about it. Apart from being a nerd, i love gaming and watching movies in my free time.