New updates are being added at the bottom of this story…….

Original story (published on February 14, 2023) follows:

Xbox offers one of the most solid platforms in the console segment. Currently, the company’s flagship service is Game Pass, which offers a huge catalog of games for a reasonable monthly fee.

However, currently multiple Xbox players are facing a delay issue while uploading or deleting game clips, screenshots, and custom gamerpics.

Xbox delay uploading or deleting game clips, screenshots, and custom gamerpics

According to multiple reports, uploading and downloading of multimedia content from Xbox profiles is bugged or not working correctly.

The issue causes users to be unable to modify gamerpics in their Xbox accounts. Also, they are also unable to upload or download content such as game clips or screenshots to the Xbox servers.

Gamers affected by the problem report that the media upload or download process stops before it is complete.


Clips or screenshots won’t download to Xbox Live

Download clips/screenshots, wait a minute, then the upload says its uploaded to XBL and just cancels at 98%. I read this might mean I’ve got too many clips or screenshots, so I’ve been trying to delete excess clips, but whenever I try (ON ALL 3 PLAYFORMS PC, MOBILE AND XBOX) it just regenerates them.

Game clips won’t upload to network

For the last couple of weeks my game clips won’t upload properly even though it says theyre uploading, not having the same issue with screenshots. Trying to manually upload, it just says upload queued and then cancels when I back out of the menu. I cleared my OneDrive storage space.

Also, gamers are unable to delete gamerpics or general multimedia, since deleted items are ‘restored’ automatically.

Can someone explain wtf is happening? Tried deleting all my captures, and they came back, and now my storage is in the negatives. Captures keep respawning after deleting.

Captures won’t delete and new captures won’t upload

Have deleted the same captures at least 15 times and they are still all there. They are deleted on console, just stuck on the network. I’ve tried deleting them from Live on console and from mobile app, says ‘deleted successfully’ but they are still there.

The problem does not seem to be something new, since some reports indicate that it has been happening for at least a couple of weeks.

Source (click/tap to expand)

Xbox team is already aware and investigating

The Xbox team is already aware of the issue and working on resolving it. However, there is still no ETA for everything to work normally again.

We are aware that some users may be seeing delays when uploading or deleting Game Clips, Screenshots, and Custom Gamerpics. Our engineers are on it. Follow here and on our status page

The Xbox Status page also reflects the current outage that is affecting Xbox profiles.

Source (click/tap to expand)

We will update this story as events unfold.

Update 1 (February 14, 2023)

04:26 pm (IST): Xbox support has confirmed that the issue with uploading and deleting game clips, screenshots, and custom gamerpics has now been resolved.

Users should no longer be experiencing issues uploading or deleting Game Clips, Screenshots, and Custom Gamerpics. Thank you for your patience, game on. (Source)

Update 2 (February 15, 2023)

11:07 am (IST): Xbox players are facing issues when trying to upload Captures. Xbox team is aware and working on resolving it.

03:30 pm (IST): Xbox support team confirmed that the issue that was affecting Captures has been fixed.

Update 2 (April 24, 2023)

11:07 am (IST): Multiple players are again facing the issue where they are unable to upload screen/video captures to the Xbox servers (1, 2, 3).

Update 3 (April 25, 2023)

10:00 am (IST): The issue has been resolved, according to some players.

Featured Image: Xbox

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Jean Leon
1613 Posts

A tech enthusiast since ever. I like to always be up to date on the latest news in the industry and write about it. Twitter: @jean_ERdC

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