New updates are being added at the bottom of this story…….

Original story (published on Apr. 12, 2023) follows:

Telstra is a company that offers telecommunications services throughout the territory of Australia. Its catalog includes not only calls, mobile data and home internet, but even pay TV plans.


However, currently multiple Telstra users are facing an issue where the company’s mobile network services are down or not working.

Telstra network down, not working or undergoing an outage

According to recent reports, there are several cases of Telstra users without phone signal. This prevents them not only from accessing the internet via mobile data, but also from making or receiving calls.


Yes there is an outage. I’m in North Sydney and Telstra 3G, 4G and 5G all not working … currently on Wi-Fi.

Down detector reports of Telstra issues just hit 500. Is it POSSIBLE that it’s not just Glenn having too many tabs open?S

The issue reportedly started with intermittent phone signal, and later escalated to a total outage in the carrier’s mobile services.


The Telstra team is already aware of the situation, and its support team confirmed that it is all due to an issue with some of their base stations. Also, the area affected by the outage is New South Wales.

Hi Leo. There’s an issue with some of our base stations which is impacting mobile data services for some customers in NSW. We know this is frustrating and are working on it right now to get it fixed as soon as we can. – Cam

That said, there is still no ETA for everything to work normally again. We will be monitoring the situation to update this story as events unfold.

Update 1 (Apr. 13, 2023)

05:33 pm (IST): Telstra mobile network services have already been restored.

Update 2 (Jul. 13, 2023)

05:13 pm (IST) Fresh reports (1, 2, 3) suggest that Telstra mobile network services are again down or not working for a section of users.

Update 3 (Jul. 14, 2023)

09:00 am (IST): The recent outage with Telstra mobile network has been resolved.

Featured Image: Twitter

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Jean Leon
1613 Posts

A tech enthusiast since ever. I like to always be up to date on the latest news in the industry and write about it. Twitter: @jean_ERdC

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