[Updated] MLB The Show 23 pre-order bonus not showing up & Face scan not available? You're not alone

Here’s the crux of the article in video form:

New updates are being added at the bottom of this story…….

Original story (published on March 24, 2023) follows:

MLB The Show 23 is a baseball video game based on Major League Baseball (MLB) developed by San Diego Studio. The gameplay styles are also designed to provide each player with a distinctive experience.

In fact, the casual and simulation gameplay style adjustments are also ongoing. Moreover, early access has just been made available starting March 23, 2023, for fans around the world.

MLB The Show 23 pre-order bonus not showing up

However, MLB The Show 23 players are dissatisfied and have reported on Twitter that they are not getting their pre-order bonuses. They are also concerned about the whereabouts of their packs and stubs (1,2,3,4,5,6).


@MLBTheShow I pre order mlb the show 23 and bought the caption addition and I got nothing

@MLBTheShow @SonySanDiego where are my preorder packs and stubs?! #MLBTheShow23

Although players have been unable to redeem their pre-order bonus, it is disheartening that fans have signed up expecting early access to the game’s content.

To make matters worse, some are also saying that the Face scan is also not working. While for others it is not available at all (1,2,3,4).

It is incredibly frustrating for the players and they are exhibiting their frustration by asking the team to give their pre-order bonuses at the earliest.

Here’s what the developers say

It appears that the creators are now urging players to visit the store in order to redeem their stubs and packs.

Source (Click/tap to view)

The fact that the developers are asking for the same is the underlying possibility that gamers aren’t searching for the rewards in the right places. So, they could attempt to go to the store for a potential fix.

We hope that affected players find some respite and are able to receive as well as redeem the pre-order bonus for MLB The Show 23.

We’ll keep tabs on the latest developments and update this article as and when something noteworthy comes up.

Update 1 (March 28, 2023)

09:59 pm (IST): The early access of MLB The Show has ended and the standard game is now fully available.

However, players are still facing issues where pre-order bonuses are missing (1, 2, 3) and face scan functionality is not available (1, 2, 3).

Update 2 (March 29, 2023)

10:29 am (IST): Fortunately, the MLB The Show support team has acknowledged the Face scan issue saying that they’re investigating the problem and are working on fixing it.

Update 3 (March 31, 2023)

12:45 pm (IST): The Companion app is now available to install on App Store and players should now be able to access the face scan.

Featured image source: The Show

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Riya Madaan

Weaving a little bit of life into the articles I write. No, not really! That's not really possible for a trash writer like me but I still try. Apart from it, I skate, meditate and medicate. Also keep myself away from troubles as I age.