[Update: Fixed] Microsoft acknowledges Outlook not working issue, fix in works

New updates are being added at the bottom of this story…

Original story (published on October 05, 2021) follows:

Microsoft Outlook is mainly used as an email client, though it also offers other services. It is a part of the Microsoft Office suite which includes software such as Microsoft Word, Excel, PowerPoint, and more.

Besides your email manager, Microsoft Outlook can also be used to manage tasks and contacts, taking notes, and web browsing. Its popularity means it’s used by many businesses and individuals around the world.

Hence, it’s a useful service that can help you manage a bunch of work-related tasks in one place. But lately, Microsoft Outlook users are having trouble when trying to access this service.


As per the reports doing rounds on the web, Outlook is facing a major outage. Users are unable to check their emails or any other info on the app or on the website.

Looking at the multiple reports, it indeed seems like a widespread issue. So, if your Microsoft Outlook isn’t loading then you are not alone, it’s down for many others too.

@Outlook I can’t check on my email because your website is not loading. I tried cleaning my cache and changing browser but I had no success. Also, I cannot log in using the desktop app. Are the servers down? (Source)

@Outlook is http://mail.live.com down? Keeps trying to download a file when I try to go there. (Source)

Fortunately, Microsoft is very well aware of this issue and is actively looking for a fix that should arrive very soon. Meanwhile, affected users can check the live status of this problem here.

Moreover, the admins can look for updates for business users in the Admin Center under EX289214.


These kinds of sudden server outages can be a hindrance at work and they should not happen more often. We hope this gets sorted out as soon as possible.

If you are an active user of Microsoft Outlook and facing the same outage issue then do share your thoughts in the comments section below.

That said, we will keep you updated on the further development of the Microsoft Outlook outage issue as and when we receive something new, so stay tuned.

Update 1 (October 06, 2021)

IST 12:24 pm: Well now, Microsoft says it has completed mitigation measures and confirmed through telemetry that the issue has been successfully resolved.

outlook issue fixed

Update 2 (July 6, 2022)

01:44 pm (IST): Users are now reporting (1, 2) that they are unable to send emails to Outlook.com groups. Luckily, the support team has acknowledged the issue on their Service Status page and they are working to resolve it.

Update 3 (January 25, 2023)

01:18 pm (IST): Multiple Microsoft services including Teams, Outlook (1, 2) and MS Office 365 are currently down or not working for many users.

Moreover, MS Azure and OneDrive users are also facing problems. Fortunately, Microsoft support has acknowledged the issues with these services and confirmed that they are currently investigating them.

We’re investigating issues impacting multiple Microsoft 365 services. More info can be found in the admin center under MO502273. (Source)

02:30 pm (IST): In a recent status update, Microsoft support said that they’ve identified the potential networking issue and are reviewing it to determine the next troubleshooting steps.

We’ve identified a potential networking issue and are reviewing telemetry to determine the next troubleshooting steps. You can find additional information on our status page or on SHD under MO502273. (Source)

06:30 pm (IST): According to Microsoft’s official status page, the recent issue with its services including Teams, Outlook, and MS Office 365 has now been resolved.

Update 4 (February 7, 2023)

09:46 am (IST): According to fresh reports (1, 2, 3, 4), MS Outlook is currently down or not working for a section of users.

10:51 am (IST): Microsoft support has acknowledged the recent outage and said that they are currently investigating it.

We’re investigating access and service issues for Outlook. More information will be provided in the admin center under EX512238 as it becomes available. (Source)

Update 5 (February 8, 2023)

12:55 pm (IST): Microsoft support has confirmed that the recent outage with Outlook has now been resolved.

We’ve confirmed that the issue is resolved after an extended period of monitoring. Further details can be found under EX512238 and TM512245 in the admin center. (Source)

Update 6 (March 23, 2023)

06:02 pm (IST): Fresh reports on Twitter (1,2) and Downdetector suggest MS Outlook is currently down or not working for a section of users.


Update 7 (March 24, 2023)

05:24 pm (IST): The recent MS Outlook outage appears to have been fixed.

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