[Updated] Geeni not working with Google Home? You're not alone (workaround inside)

Here’s the crux of the article in video form:

New updates are being added at the bottom of this story…….

Original story (published on July 14, 2022) follows:

If you are into smart home products, you must have heard about Geeni. Used by millions worldwide and featuring a user-friendly app, the company offers affordable products that can be used without a hardware hub or subscription.

Geeni manufactures a wide range of smart home products including but not limited to cameras, lights, smart plugs, Wi-Fi extenders, surge protectors, switches, and RGB strips.

But in the last few hours, many Geeni users have reported that their devices are not working with Google Home. The issue is preventing those affected from controlling their devices using voice commands (1,2,3,4,5).

Users say their devices were automatically removed from Google Home and there is some sort of problem when trying to establish a link between the two.

Some are reportedly getting a message that says ‘No devices were found in your Geeni account’ when trying to add Geeni devices to Google Home.

@myGEENI Geeni is no longer linked to my Google Home account. I try to link it again, Google Home says it’s successful, but no devices show up. Geeni app says it’s linked to my Google Home account. Still yet, no devices show up in GH. Is there a known issue going on?
(Source)

Issues with geeni/merkury lights. Works fine on native app, has worked for 2+years linked to google. Now geeni won’t link even after saying it is. Restarted Wi-Fi, re-synced everything. Somethings up with @myGEENI & @madebygoogle @googlenesthelp connection. #geenidown
(Source)

While the developers are yet to comment on the issue, we came across a workaround that might help users control their devices. As it turns out, the Geeni app is working just fine and all the devices can be controlled from there.

@madebygoogle Geeni s app works fine and all the devices are there.
(Source)

So until Google and Geeni work together and find a solution, affected users will have to resort to the app. We hope developers find out why Geeni devices are not working with Google Home and fix the glitch at the earliest.

Until then, we will be keeping an eye out on the problem and update this space as and when we come across more information so make sure you stay tuned to PiunikaWeb.

12:59 pm (IST): Google Nest support has acknowledged the issue with Geeni not working on Google Home. Moreover, they are looking into it.

Hey Brian, while our team is receiving similar reports, we’d like to dig deeper into this. Could you send us a DM? We’d like to get more details. (Source)

09:47 am (IST): Geeni support on Twitter has confirmed that the issue with Google Home has now been resolved.

We have been made aware about the situation regarding the Google Home Connectivity. We are happy to report that the issue has been resolved and we just have to unlink and relink the Geeni app to Google home. For assistance, just call us at +1 (888) 232-3143. (Source)

08:58 pm (IST): Many Geeni users are once again reporting that they aren’t able to control their devices via Google Assistant.

@myGEENI Are you aware that your services with Google Voice are not working at all right now and no can use voice commands with their Google + Geeni devices? (Source)

@mygeeni Since last night, Google Home cannot control Geeni devices. Says “something went wrong”. Works fine in Geeni App. Relinking does not help. (Source)

Neither Google nor Geeni support has acknowledged the problem just yet.

08:30 am (IST): Google’s support team confirmed that they are aware of Geeni devices not connecting to the Google Home app and are looking into it.

Our team is aware about Geeni devices not connecting in the Google Home app and we’re looking into it. We’ll let you know once we have an update. (Source)

06:35 pm (IST): One of those affected has now confirmed that the issue with Geeni not working with Google Home has been resolved.

The @google Home/Assistant to Geeni communications appear to be fully restored, with device control returned to normal. Thanks! @madebygoogle @myGEENI (Source)

09:00 am (IST): Some Geenie users have taken to Twitter to report (1, 2, 3) that they are facing issues with the service as their devices appear offline or aren’t working in the Google Home app.

Neither Google nor Geeni have acknowledged the problem, yet.

05:46 pm (IST): It seems that the issue where devices were not working or appearing offline in the Google Home app has been resolved as we haven’t come across any fresh user reports.

03:21 pm (IST): Some users were reportedly (1, 2) facing issues with Geeni on Google Home a few hours ago. However, things appear to have stabilized now.

09:55 am (IST): Some Geeni users are experiencing issues with the service as they aren’t able to control their devices via the Google Home app.

And yet again….@myGEENI is offline via the @madebygoogle home app! What’s going on? (Source)

There’s no official acknowledgment yet.

05:00 pm (IST): The issue appears to have been resolved as we haven’t come across any fresh reports claiming that the outage is still underway. However, there’s no official word confirming the same.

08:47 am (IST): Some users are reporting (1, 2) that Geeni is not working with Google Home for them.

06:00 pm (IST): The recent outage has now been resolved.

08:34 am (IST): According to fresh reports (1, 2), Geeni is again not working properly with Google Home for some users.

06:01 pm (IST): The recent issue with the Geeni app has now been resolved.

08:34 am (IST): Geeni products users report a new outage that prevents linking their devices with Google home (1, 2).

04:00 pm (IST): It seems that the Geeni products and Google Assistant synch is already working correctly, since several hours have passed with no related reports.

10:08 am (IST): For the second day in a row, the Geeni IoT platform is experiencing issues when trying to connect to Google Assistant (1, 2, 3).

05:30 pm (IST): It seems that the issue that was affecting the connection between Geeni platform and Google Assistant has been fixed.

08:25 am (IST): Some Geeni users are once again getting the ‘Could not reach Geeni. Please try again’ error.

11:15 am (IST): The issue appears to have been fixed.

Note: We have more such stories in our dedicated Smart Home section so be sure to follow them as well.

Featured image source: Google Play Store

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