[Updated] T-Mobile outage: service down or not working for many

New updates are being added at the bottom of this story…….

Original story (published on December 26, 2020) follows:

T-Mobile has suffered an outage in all of Tennessee following the Christmas morning blast at Nashville. The carrier is not the sole victim though as its downtime means that Sprint and Mint Mobile are affected as well.

This is because Mint Mobile makes use of T-Mobile cell phone towers, and due to the fact that Sprint was recently merged into T-Mobile with the latter emerging as the surviving brand.

And the matter is evident from a Mint Mobile support agent as shown below.

t-mobile mint outage

And following the incident, social media is abuzz with affected users lamenting that they are unable to make calls or make use of any cellular service for that matter.

Multiple sources report that T-Mobile is experiencing service issues in multiple locations across the southeastern portion of the United States. Sources confirm that these issues are directly related to the earlier explosion in Nashville, Tennessee.

Live outside of Nashville. 911 outage in the area. T-mobile service not working.

The explosion apparently occurred near an AT&T tower which has resulted in AT&T being the worst affected among the bunch with a massive service disruption that has lasted for over 10 hours and is still ongoing at the time of this piece’s writing.

What’s odd here is the fact that for some reason, T-Mobile and Mint have been affected by the outage as well. A Redditor has given a possible explanation for this though.

Well a major ATT backbone was affected in the blast. I know Mint uses T-Mobile towers, but I wouldn’t be surprised if there is some connection somehow. There might even be a clause in the contracts of mvno’s stating that when a network is down, the majority carrier has exclusive use before mvno’s are allowed back on the network.

But while the Mint Mobile support agent does seem to imply that the outage has affected the entire state of Tenessee, there are a few reports that indicate otherwise.

In my area of Nashville, T-Mobile is working fine. AT&T is not working at all.

Moreover, unlike AT&T which was quick to acknowledge the matter, there hasn’t been any official statement by T-Mobile or Mint as of yet, although the number of affected users seems plentiful.

at&t outage acknowledgment

Service for some customers in Nashville & surrounding areas may be affected by damage to our facilities from the explosion this morning

This is apparent from a large number of reports on T-Mobile down detector. Look for yourself from this link.

Anyways, as stated by AT&T, the carrier is diligently working to restore services as early as possible, and if the T-Mobile/Mint and AT&T outages are truly linked, users can expect a service restoration soon enough.

With that being said, we will continue to track the T-Mobile/Mint outage for further developments and update the article accordingly. For now, be sure to let us know in the comments below about your experience.

Click/tap to view old updates

Update 1 (November 09)

12:16 pm (IST): It seems all major telecom companies in the US including AT&T and Verizon are undergoing a widespread outage and T-Mobile is no exception.

Many users have taken to Twitter to report that T-Mobile services are down and not working.

Yeah! Same on T-Mobile down here! What in the chain provides the data for… all of that? (Source)

xfinity down, T-Mobile failing me, everything is collapsing in the bay (Source)

xfinity is down and T-Mobile is way slower than usual. It reminds me that the world is so boring when you don’t have the Internet. (Source)

We’re also seeing a spike in outage reports on Downdetector too.

06:19 pm (IST): It appears that things have come back to normal for T-Mobile customers in the Bay area following the outage earlier today.

Update 3 (November 30)

11:16 am (IST): AT&T, T-Mobile, and Verizon subscribers now report an outage that is causing them not to be able to call each other. This is slowly being resolved.

Update 4 (January 18, 2022)

01:20 pm (IST): There seems to have been a sudden spike in the number of reports indicating an outage with T-Mobile on Downdetector.


The magenta carrier is yet to acknowledge any outage or downtime in any area.

Update 5 (September 9, 2022)

06:30 pm (IST): Many T-Mobile customers have been left fuming as they aren’t able to pre-order the new iPhone 14 models.

Shoutout to @TMobile @TMobileHelp all their systems are down. Can’t pre order the iPhone, can’t pay bills. Nothing. (Source)

One whole ass hour and T-Mobile is still down @[email protected] (Source)

Of course, this isn’t the first time this has happened due to the pre-orders opening for the new iPhones. That said, it’s likely that the website should be back up and running in short while.

11:30 pm (IST): The issue appears to have been resolved.

Update 6 (September 20, 2022)

01:52 pm (IST): According to fresh reports on Twitter and Downdetector, T-Mobile is currently down or not working for many.

Update 7 (September 21, 2022)

07:30 pm (IST): According to reports on Downdetector, the recent outage with T-Mobile has now been resolved.

Update 8 (October 10, 2022)

09:15 am (IST): Many T-Mobile users have taken to Twitter to report that they aren’t able to access some services of the company such as the app. Users claim they can’t get into their account or even contact support in some cases.

@TMobile has the worst app in the world. The app won’t work on my phone and there’s a 45 min wait for customer service. Ugh!!! #tmobileappsucks (Source)

@TMobile has to be the worse. When I say I’m texting , tweeting and on the phone all about upgrading my phone . Since there system is down I have to wait another day . Just terrible (Source)

Update 9 (October 11, 2022)

05:00 pm (IST): It appears that the recent outage has been resolved as we haven’t come across many fresh reports.

Update 10 (October 28, 2022)

11:45 am (IST): Fresh reports on Twitter and Downdetector suggest that T-Mobile users are currently experiencing some issues with the service.

Anyone else with T-Mobile having that problem where you can’t call anybody right now or is it just me? I know I’m not the only one

Update 11 (November 14, 2022)

12:45 pm (IST): Recent reports on Downdetector indicate that T-Mobile users are once again experiencing issues with the service.

07:06 pm (IST): The recent outage with T-Mobile appears to have been resolved as we haven’t come across any fresh reports.

Update 12 (February 9, 2023)

18:17 pm (IST): Reports doing rounds on Twitter and Downdetector can confirm that T-Mobile services are down and not working for multiple subscribers.

T-Mobile is yet to make an official comment, but we’ll be monitoring the situation closely and bring you the latest updates.

Update 13 (February 10, 2023)

10:30 am (IST): The recent outage with T-Mobile appears to have been resolved.

Update 14 (February 14, 2023)

08:15 am (IST): Fresh reports suggest that T-Mobile network is currently down or not working for users accross the country (1, 2, 3).

T-Mobile is yet to acknowledge the issue.

09:09 am (IST): Following the outage, many T-Mobile users are also reporting that their phone is stuck in SOS mode.

so im not the only one who is stuck on SOS mode by @TMobile @TMobileHelp #tmobile (Source)

@TMobileHelp I’ve been stuck on SOS with no service for the last hour (Source)

@TMobileHelp @TMobile WHY IS MY PHONE STUCK ON SOS????!! (Source)

09:44 am (IST): T-Mobile support has now acknowledged the recent outage with their service and confirmed that they are working to resolve it.

Our Network team is urgently investigating and working to restore any impacted services as fast as possible. We sincerely apologize for any disruption as our team quickly works the issue. ^TJJones (Source)

11:17 am (IST): Some reports suggest that the service is slowly being restored (1, 2). However, there are still multiple reports of users without connectivity (1, 2).

Those users whose cellular network service is still down can try turning ‘airplane mode’ on and off as a potential workaround to recover the signal.

11:54 am (IST): If your device is still stuck in SOS mode, then here are some workarounds you can try:

For iOS – Apple has released iOS 16.3.1 and updating to the latest version seems to have resolved this issue for some (1, 2, 3).

For Android – Toggling Airplane mode or restarting the device has worked for some. Moreover, some managed to fix it by turning off Wi-Fi and restarting the phone.

Update 15 (February 15, 2023)

10:08 am (IST): T-Mobile support is now suggesting those affected turn off their device for 2 minutes and then turn it back on to fix the issue.

I can help, let’s try turning your device off for 2 minutes, and then back on. If you are still having service issues afterwards, send me a DM with your current location so I can take a closer look. Thank you. ^KateTomallo (Source)

Update 16 (February 16, 2023)

09:49 am (IST): According to fresh reports (1, 2, 3, 4), T-Mobile is still down or not working for some users.

Update 17 (February 17, 2023)

01:36 pm (IST): Some users are reporting that they are getting slow internet speed due to the outage and the network keeps switching to ‘E’ from 4G/LTE. However, a Redditor has suggested a workaround to fix this problem.


I found a solution that worked but was odd. I had to turn off wifi first and then turn on airplane mode, wait 5 seconds, turn off airplane mode. Bam! It went to lte and now im getting what you are saying, 4g because iphone 11 with super sub par speeds. (Source)

Update 18 (March 8, 2023)

01:08 pm (IST): T-Mobile website is currently down or not working, which is preventing users from paying their pending bills or accessing their accounts (1, 2, 3).

Update 19 (March 9, 2023)

12:54 pm (IST): The servers are now working correctly, and hence, users can pay their pending bills and more.

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Zohaib Ahmed

Simply love being surrounded by technology as it's a constant reminder of how far humans have advanced as a race. Every new development feels exciting, which I convey to others through writing. And after a day's work, gaming just feels therapeutic.