[Updated] Some Google Fi users report SMS-based 2FA codes not coming through, issue acknowledged
Here’s the crux of the article in video form
New updates are being added at the bottom of this story…….
Original story (published on March 2, 2023) follows:
US Cellular recently confirmed that it will no longer be available on Google Fi, leaving T-Mobile as the only carrier following the merger with Sprint.
Even though Fi is losing the carrier, users will still be able to roam on US Cellular for free in areas where T-Mobile network is spotty or non-existent.
But in the middle of all this, there are reports of some Google Fi users who are facing an issue where 2FA SMS are not coming through to their devices.
2FA SMS codes not coming through for some Google Fi users
According to multiple reports, 2FA SMS codes are not arriving for some Google Fi users. This means that they are unable to log into any account where they’ve set up 2FA.
2FA codes not received
Since yesterday I have been receiving 2FA codes by text several hours late. I am not sure what is causing this or how to fix it. It is happening for every website I have tried to log in to.
Issues receiving text messages (iPhone)
Not sure if it’s just an issue on my end but I have missed 6 different 2FA text messages. I talked to Fi customer support and they noted that there is a known issue with this matter that is new and they will get back to me with a solution via email.
Reports indicate that the problem has been troubling multiple users of the MVNO for at least a couple of days.
The situation is quite severe because those affected haven’t been able to use even their bank accounts and other important services.
You’re not the only one. Unable to do urgent banking. Completely unacceptable.
I don’t know if they aren’t delivered.. or just substantially late. Example I had to get 2FA yesterday.. I tried 4 times yesterday. They were delivered today.
Fortunately, the Google Fi team is already aware of the problem and working on a fix, but there is no ETA yet.
Hey there, Rue. We are aware of this issue, and our team is currently working to find a fix for affected users. We appreciate your patience! -Abby
We will be monitoring the situation to update this story as events unfold.
Update 1 (March 6, 2023)
11:18 am (IST): Google Fi support has confirmed that the issue with short code messaging delays has now been resolved.
Hey there. We experienced short code messaging delays, however these issues should now be resolved. With the recent fix, you may see a delay in your short code messaging for a brief time. We’re so sorry about this inconvenience! -Abby (Source)
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